Group Sales Manager

KEY RESPONSABILITIES:

The Group Sales Manager would play a crucial role in driving group revenue, ensuring memorable experiences for guests, and maintaining the hotel’s position as a preferred luxury venue for group events.

1. Sales Strategy and Planning:

   • Develop and implement sales strategies to target and acquire group business, including corporate meetings, social events, weddings, and other large gatherings.
   • Conduct market research and analysis to identify new group sales opportunities and trends in the luxury travel and hospitality industry.
   • Set and achieve sales goals and revenue targets for group bookings.

2. Client Relationship Management:

   • Build and maintain relationships with corporate clients, event planners, travel agencies, and meeting coordinators to secure group bookings.
   • Regularly meet with clients to understand their needs and propose customized packages or services tailored to their group’s specific requirements.
   • Provide exceptional customer service and ensure the hotel’s standards are met during the booking process and throughout the event.

3. Contract Negotiation and Event Coordination:

   • Negotiate group contracts, room rates, food and beverage packages, meeting room rentals, and other event-related services.
   • Collaborate with the hotel’s event planning team to ensure smooth coordination of all aspects of group events, from initial booking to final execution.
   • Ensure contracts are properly executed, payments are collected, and all logistics are addressed.

4. Cross-department Collaboration:

   • Work closely with the hotel’s marketing, operations, and event planning teams to create and execute promotional campaigns targeting group clients.
   • Coordinate with the reservations department to manage room blocks, special rates, and accommodations for group guests.
   • Collaborate with food and beverage teams to ensure high-quality catering and dining options for group events.

5. Reporting and Performance Tracking:

   • Track and report on group sales performance, including revenue generated, booking conversion rates, and other key metrics.
   • Maintain accurate records of client communications, contracts, and group event details in the hotel’s CRM or sales system.
   • Provide regular updates to the Sales Director or General Manager regarding the progress of group sales efforts.

6. Networking and Industry Representation:

   • Attend networking events, industry trade shows, and conferences to promote the hotel and establish new group sales opportunities.
   • Represent the hotel at industry functions, fostering connections with key decision-makers and influencers in the luxury event market.

7. Brand Ambassadorship:

   • Serve as an ambassador for the hotel’s brand, maintaining a strong focus on the luxury experience and ensuring all sales activities reflect the hotel’s high standards of service and quality.
   • Customize proposals, presentations, and communications to reflect the hotel’s unique offerings and appeal to the target group market.

Desired Skills and Qualifications:

• Proven experience in group sales, event sales, or hotel sales, preferably in a luxury or boutique hotel setting.
• Strong knowledge of the luxury hospitality market and group event planning processes.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Strong organizational skills and attention to detail.
• Proficiency in hotel sales and event management software (e.g., Delphi, Salesforce, or similar).
• A passion for delivering exceptional customer service and a luxury guest experience.
• A network of contacts in the corporate, meetings, and events industries is a plus.

Education & Experience:

• Bachelor's degree in hospitality management, Business, Marketing, or a related field (preferred).
• 3-5 years of experience in group sales or related roles, with a focus on luxury or boutique properties.
• Previous experience working with high-end clientele is highly desirable.

OTHER:

EOE