What are the responsibilities and job description for the Information Technology Support Technician position at WESTMORELAND CASEMANAGEMENT AND SUPPORTS, INC.?
A full-time non-exempt position with primary working hours of Monday through Friday 8:30am-4:30pm (37.5 hours/week) with a half an hour lunch.
The Information Technology Support Technician position requires basic knowledge of device setup, ability to follow procedures, willingness to learn IT tools, good organizational and communication skills, and the physical ability to move equipment. Preferred candidates have experience with user tools, imaging, or help desk systems. Relevant education (coursework or associate degree in IT) and prior technical/support experience are required.
Overview of duties and responsibilities of the IT Development and Services Specialist position:
- Deploy and configure laptops, monitors, and peripherals; support software installations; reimage and wipe devices; provide Tier 1 hardware/software support.
- Replace and maintain printers, toner, and accessories; assist with phone setups and device tracking.
- Support onboarding/offboarding processes; manage user setups, access inventory, and IT admin consoles.
- Maintain asset records; tag and track equipment; retrieve devices from former employees; document lost/damaged assets.
- Follow and improve SOPs; assist in inventory audits; document recurring technical issues.
- Ensure all procedures meet internal compliance and policy standards.
WCSI offers a full benefit package which includes:
- 19 paid days off your first year
- 11 paid holidays
- Paid training will be provided for all positions.
- Reserved Sick Leave
- Paid Bereavement Leave
- Paid Jury Duty leave
- 403(b) pension plan and Roth IRA plan with employer match up to 8% the first of the month after thirteen (13) months of service.
- Affordable Health Insurance that begins first of the month after start date
- A ?Buy back? payment for employees who waive health insurance coverage
- Employer paid Short-Term Disability Insurance & Long-Term Disability Insurance
- Employer paid Life Insurance
Additional voluntary/supplemental benefits funded solely through employee contributions:
- Dental Insurance
- Vision Insurance
- Short Term Disability Buy Up Benefit
- Cancer Plans
- Accident Plan
- Hospital Indemnity Plan
- Critical Illness
- Additional Life and AD&D coverage
- Whole Life Insurance
- Pet Insurance
Miscellaneous Benefits
- Student Loan Reimbursement
- Direct Deposit
- USX Credit Union Membership
- PA 529 College Savings Program
- Verizon Wireless Plan Discount
- Employee Assistance Program
- Qualified Public Student Loan Forgiveness Agency
For more information or to apply, email wcsicareers@wcsi.org
