What are the responsibilities and job description for the Paratransit Operator position at Westmoreland County Transit Authority?
JOB FUNCTION:
Vehicle operator reports to the Paratransit Operations Supervisor.
ESSENTIAL DUTIES:
1. Operate a public transit vehicle to transport passengers on specific routes and timetables.
2. Operators are expected to be familiar with the equipment associated with transit vehicles within the Authority’s fleet and changing operational aspects as new fleet vehicles are purchased.
3. Prepares for daily runs by obtaining assignments, reviewing posted notices and communication of irregularities to the maintenance department.
4. Ensures that a vehicle is safe and reliable prior to operation by performing a pre-trip inspection which requires the completion of prescribed reports.
5. Ensures the safety of vehicles for other employees by performing post-trip inspections which require the completion of prescribed reports.
6. Perform daily housekeeping of assigned vehicle and maintain vehicle appearance according to Authority standards.
7. Picks up and delivers passengers in a courteous and professional manner pursuant to a specific time schedule.
8. Must be able to perform all duties regardless of weather, traffic conditions and passenger load conditions.
9. Performs defensive driving techniques by complying with traffic regulations and conditions.
10. Be able to safely perform duties by enforcing passenger safety and conduct rules.
11. Understand and comply with Authority policies and procedures.
12. Passenger assistance according to protocol prescribed by the Authority; including assisting passengers with disabilities.
13. The ability to operate all accessibility devices (i.e., ramps, lifts, etc.) in a safe manner according to Authority and manufacturer’s instructions.
14. The ability to secure passenger mobility devices and occupants prior to placing vehicle in motion.
15. Fare Collection. Fare Collection may include issuing transfers and recording passenger counts.
16. Completion of various authority reports including accident/incident reports and required paperwork in the timetable established by the Authority.
17. Regular communication with passengers and Authority co-workers regarding questions, concerns, complaints, company protocol and other issues that are related to employment.
18. Following company protocol and procedures during shift without direct supervision.
19. Be able to act appropriately when faced with an emergency situation by the utilization of common sense coupled with following Authority protocol and procedures– including passenger management if necessary.
20. The use of appropriate communication devices, including two-way radios and tablets.
21. Be able to perform duties without the use of cellular phones or other hand-held devices related to non-work related situations throughout shift.
22. Be able to follow directions and communication from dispatch and supervisory personnel.
