What are the responsibilities and job description for the Dispatch Assistant position at westnovo freight inc?
Job Summary
We are looking for a bilingual Dispatch Assistant (Chinese & English) to join our logistics team. This role primarily supports dispatchers in handling daily logistics operations, including coordinating shipments, maintaining transportation data, and communicating with drivers and clients to ensure smooth logistics operations. The ideal candidate should possess strong organizational skills, communication abilities, and basic logistics knowledge, and be able to communicate fluently in both Chinese and English, both written and spoken.
Responsibilities
- Assist dispatchers in coordinating and scheduling shipments to ensure on-time deliveries.
- Communicate with drivers and clients in both Chinese and English, providing transportation updates and support.
- Organize and maintain transportation records, including shipping documents, delivery details, and inventory updates.
- Utilize transportation management systems (TMS) or Excel spreadsheets to track shipments and update relevant data.
- Handle basic logistics documentation and data entry to ensure accuracy and completeness.
- Assist in monitoring GPS tracking systems and provide necessary support.
- Manage unexpected issues, such as transportation delays or order changes, and report them to dispatchers.
- Maintain professional communication via phone and email to ensure efficient information flow.
Requirements
- Fluent in both Chinese and English (written and spoken) to communicate effectively with domestic and international clients and drivers.
- Proficient in office software (Excel, Word, etc.), with experience in transportation management systems (TMS) preferred.
- Basic knowledge of logistics, transportation, or supply chain management; relevant experience is a plus.
- Strong communication skills to effectively coordinate with drivers, clients, and team members.
- Detail-oriented and organized, able to handle multiple tasks efficiently.
- Ability to work in a fast-paced environment and perform well under pressure.
- Experience in logistics, transportation, or customer service is preferred.
Job Type: Full-time
Pay: $4,000.00 - $5,000.00 per month
Schedule:
- 8 hour shift
Ability to Commute:
- Rowland Heights, CA 91748 (Required)
Ability to Relocate:
- Rowland Heights, CA 91748: Relocate before starting work (Preferred)
Work Location: In person
Salary : $4,000 - $5,000