What are the responsibilities and job description for the Applications Support Analyst position at Weston & Sampson?
Weston & Sampson Services is seeking an Application Support Analyst with 0-2 years of experience to work with the Solutions team in our Reading office. The Analyst will be working with various Weston & Sampson teams such as Water, Wastewater, Storm Water, Environmental Geology, and Energy.
What you’ll do:
- First line of support for one or more Software applications for internal and external users. Interact with users through troubleshooting issues, providing solutions, and documenting procedures.
- Perform software support tasks using Software, Structured Query Language (SQL), and Excel. Perform hardware and software troubleshooting and maintenance tasks.
- Be the primary creator of documentation for support processes, Software features, and Software training.
- Analyze data using SQL and Excel, and report on data integrity and discrepancies.
- Run scheduled queries and dive deeper into the data to find causes using Structured Query Language (SQL). Fix, document, or escalate issues as needed.
- Test software pre releases by running specified software test cases. Use Software knowledge to create additional test cases. Execute Structured Query Language (SQL) queries as an integral component of testing. Provide detailed feedback to developers. Document your findings.
What you will bring:
- Four year degree in Computer Science or Information Technology or equivalent professional experience
- 1 year application support analyst experience
- A minimum of 1 year SQL Experience
- Experience using Excel
- Experience with a scripting language is a plus
- Solid knowledge of SQL and database concepts
- Specific experience with a relational Database, MySql preferred
- Scripting skills in PHP, Python, or Javascript
- Working knowledge of Linux
- Experience with cloud platforms (i.e., Amazon Web Services, Rackspace)
- Must possess strong written and verbal communication skills and the ability to speak with clients internal and external.
- Technically inclined and the ability to search out answers when needed.
- Ability to be organized, share knowledge, and work independently as well as collaboratively.
Overview
Weston & Sampson is an 100% employee-owned, full-service environmental and infrastructure consulting firm made up of more than 800 professionals, who work together to develop innovative, cost-effective solutions for our clients. Since our founding in 1899, Weston & Sampson’s mission has been to protect, improve, and sustain the natural and built environment to enhance the quality of life. As we grow, we are seeking dedicated technical and professional individuals who want to collaborate on meaningful projects with a team that respects and values their ideas. Weston & Sampson offers a flexible work environment, competitive compensation, industry-leading benefits, and exciting career growth opportunities—all in a supportive and dynamic corporate culture that embraces diverse perspectives and recognizes people for their contributions.
Weston & Sampson is an Equal Opportunity Employer. We embrace the rich perspectives and experiences that arise from people of different races, ethnicities, cultures, sexual orientation, gender identities, ages, socio-economic statuses, abilities, and religions, as well as other untapped groups, within our Weston & Sampson family and the communities we serve. Weston & Sampson is committed to the principles of Inclusion, Diversity, Equity, and Access (IDEA). Our goal is to foster a sense of belonging and equitable representation across our organization and to empower our employees to incorporate IDEA values into the work they perform.
Your world is always changing, and so are we. Join us as we grow: https://www.westonandsampson.com/join-our-team/
A Note to Third-Party Recruiters:
Weston & Sampson coordinates all recruiting and hiring at our company. We do not accept unsolicited resumes from third-party recruiters, staffing agencies, or related firms. Resumes are only accepted if a signed agreement is in place. All unsolicited resumes will be considered the property of Weston & Sampson. Weston & Sampson is not responsible for any fees related to unsolicited resumes.
