Network Consultant

Weston is hiring a Network Consultant in our Anchorage, Alaska office.

Need more free time? We are a well-established IT firm serving business clients with 10 to 60 computers on Microsoft Windows networks. We, as a team have agreed our goal going forward is to grow at a sustainable rate, while taking care of our employees and managing the stress that comes from a typical IT career. After all, who moves to Alaska because they want to work all the time? Most of us are here because we love the outdoor activities that Alaska has to offer. That’s not to say we don’t work hard, we expect a lot from our team, you will be on a call on a rotating basis, and we get after it during business hours, but we believe in work/life balance. We believe in our core purpose, "To Better the Lives of Others", both for our team, our clients, and our community.

The Ideal Candidate will have:

• Personality first and foremost, if you like to sit in a dark basement and type away this job is NOT for you, our business is based on building lasting relationships with our clients
• The desire to work with a close-knit team of professionals in a small business atmosphere
• The drive to develop professionally and personally
• Excellent troubleshooting methodology
• Ability to multi-task and switch gears often
• Ability to step back and see the big picture, not just the task at hand
• Self-awareness, know when you know something and ask when you don’t
• Attention to detail demonstrated by taking accurate notes

Responsibilities

• Build client relationships through trust and responsiveness for long-term success
• Typically manage 5-8 clients at a time
• Open and close client tickets efficiently while entering accurate and timely notes (hint: know when you have spent enough time and know when to escalate)
• Research and troubleshoot client issues for resolution by putting the client’s needs first, and communicating with them through the life of the issue
• Serve as back-up for Helpdesk
• Educate and train Weston Staff on clients and environments (through documentation, conversations, emails)
• The Consultant is the Lead on client projects and must be organized with good follow-through
• Consultant will work with client to uncover new opportunities and report to Account Manager for follow-up
• Approximately 40% of this job will be working with clients at their sites, 60% will be in the Weston office handling phones and tickets (the opportunity to work some of your non-client time at home remotely is available for the right fit).

Technical Requirements:

• At least 4 years of experience implementing and supporting Microsoft Windows 10/11 and server operating systems.
• At least 4 years experience with Office 365 administration and basic active directory management
• At least 4 years of Hands on experience in networking, routing and switching
• Experience in setting up and configuring server hardware
• Experience in remotely supporting customers and using remote support tools

Must either have or pass the following Exams within the first 90 days of employment:

• SonicWALL Network Security Administrator:

And at least one of the following...

• Microsoft 365 Certified: Security Administrator Associate
• Mcrosoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• CompTIA Network

We offer competitive pay ($58,000 to $85,000 per year DOE) a matching retirement plan, performance rewards and health, dental, and vision insurance.

Job Type: Full-time

Pay: $58,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Experience:

• Customer support: 4 years (Required)
• Server management: 4 years (Preferred)
• Computer networking: 4 years (Required)

Ability to Commute:

• Anchorage, AK 99503 (Preferred)

Work Location: In person

Salary : $58,000 - $85,000