What are the responsibilities and job description for the Markets Application Support Analyst position at Westpac Institutional Bank?
Job Description
Role Title: Financial Markets Application Support Analyst
Role location: New York
How will I help?
Westpac is a leading Australian financial institution committed to delivering world-class banking solutions. Our global presence spans key financial markets, with a strong focus on delivering innovative technological solutions that support our business operations. We are seeking a dedicated Financial Markets Applications Support Analyst to join our team in New York, ensuring seamless technology operations for Frankfurt and Europe. You will be responsible for providing first- and second-line pre-trade and post-trade application support and assisting in delivering BAU related activities for Westpac’s electronic pricing, trading and booking systems globally. This role requires strong problem-solving skills, a customer-centric approach and the ability to independently work in a fast-paced environment while ensuring compliance with regulatory and security standards.
Key Responsibilities Will Include
You’ll be joining a highly supportive and collaborative International Technology team with international coverage during a period of growth for the WIB business. This is a newly created position in NY where you will work with local colleagues in NY, Sydney, and London.
You will have access to a comprehensive range of Westpac benefits including flexibility and various leave entitlements. Fixed compensation range for this position is between $100,000 – $140,000 depending on experience bonus and benefits.
What do I need?
Previous experience within Financial Markets required. Sales, Trading or Support experience.
Financial Markets knowledge
When you join, you’ll become part of the broader Westpac Group family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.
Within the Westpac Group, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.
How do I Apply?
Start Here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
Role Title: Financial Markets Application Support Analyst
Role location: New York
- if experiencing any issues with your application via LinkedIn please email your resume’ to talenteawbc@westpac.com.au to complete the application**
How will I help?
Westpac is a leading Australian financial institution committed to delivering world-class banking solutions. Our global presence spans key financial markets, with a strong focus on delivering innovative technological solutions that support our business operations. We are seeking a dedicated Financial Markets Applications Support Analyst to join our team in New York, ensuring seamless technology operations for Frankfurt and Europe. You will be responsible for providing first- and second-line pre-trade and post-trade application support and assisting in delivering BAU related activities for Westpac’s electronic pricing, trading and booking systems globally. This role requires strong problem-solving skills, a customer-centric approach and the ability to independently work in a fast-paced environment while ensuring compliance with regulatory and security standards.
Key Responsibilities Will Include
- Responsibility for managing technical queries from front office users located across the New York, London and New Zealand offices.
- First responder to application issues and queries raised by stakeholders in NY.
- Able to triage and escalate urgent queries to relevant individuals and teams.
- Actively manage business expectations and ensure queries are resolved and are not left unattended.
- Key liaison between internal business, technical and operational stakeholders
- Dealing with Vendors, Service Providers and Strategic Partners
- Able to execute remedial steps (e.g., restarting processes) as per knowledge share article
You’ll be joining a highly supportive and collaborative International Technology team with international coverage during a period of growth for the WIB business. This is a newly created position in NY where you will work with local colleagues in NY, Sydney, and London.
You will have access to a comprehensive range of Westpac benefits including flexibility and various leave entitlements. Fixed compensation range for this position is between $100,000 – $140,000 depending on experience bonus and benefits.
What do I need?
Previous experience within Financial Markets required. Sales, Trading or Support experience.
Financial Markets knowledge
- Good business domain knowledge of Front Office foreign exchange and fixed income.
- Experience with post trade booking and settlement systems – Murex or Calypso.
- Knowledge of FX & fixed income third party trading platforms such as Bloomberg, ION, FX Connect, MarketAxess, Tradeweb, 360t, FXAll.
- Knowledge of business processes from front to back office, inclusive of finance, middle office, risk management, compliance and treasury.
- Understanding of the pre-and-post-trade pricing and trade flows including STP.
- Understanding of algorithmic trading and trade types would be beneficial.
- Exposure to pricing, trading and booking systems and management consoles
- Beneficial if you have any of the following skillsets: Bloomberg terminal, Broadway, Calypso, Murex, D3, ION, Kubernetes.
- Experience with incident and problem management and the ITIL process.
- Working knowledge of tooling and UAM (ServiceNow, CyberArk and Control-M)
- Operating Systems (Linux, Windows) and comfortable with SQL
- Experience in using application monitoring tools such as Elastic, Splunk, Grafana and Prometheus.
When you join, you’ll become part of the broader Westpac Group family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.
Within the Westpac Group, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.
How do I Apply?
Start Here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
Salary : $100,000 - $140,000
