What are the responsibilities and job description for the Office Administrator / Data Entry position at Westridge Laboratories?

We are seeking a highly motivated, friendly, and open-minded individual with a keen attention to detail to join our four-member Customer Service team. As an Office Admin / Data Entry Specialist, you will play a crucial role in supporting our overall success by collaborating with a dedicated team within our esteemed organization.

The ideal team member will possess the following qualifications :

At least 2 years experience using an ERP system
Possesses a positive, empathetic, and professional attitude.
Demonstrates excellent data entry accuracy, organized and effective communication skills (written, verbal, and listening)
Excellent typing skills and experience working with computers and software (Excel, Word, e-mail, web browsers, etc.)
Solid time management skills and the ability to prioritize tasks
Accountability, initiative, and a high level of ownership
Ability to thrive under pressure

Responsibilities may include but are not limited to :

Sort and organize hard copies after entering data electronically

Receive, review, and enter data into the computer database according to established policies and procedures, ensuring data integrity

Directs unresolved issues and requests to the appropriate designated resource to resolve.

Ability to learn and follow procedures and policies.

Addressing data inconsistencies by working with team members to locate missing data.

Performs other related duties and assignments as required and as assigned by the supervisor.

Identify and assess customers’ needs to achieve satisfaction.

Manage large amounts of incoming phone calls

Reports to Customer Service Supervisor.

Working with a team of CSRs and other departments to find appropriate solutions to problems

Job Type : Full-time

Pay : $20.00 - $24.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Day shift

Monday to Friday

In Person (No Remote Availability)

Education :

High school or equivalent (Required)

Experience :

Data entry : 2 years (Required)

Salary : $20 - $24

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