Client Services Representative

StageBio (www.stagebio.com) is a leading global provider of GLP-compliant clinical research and preclinical necropsy, histology, pathology, image analysis and specimen archiving services for the biopharmaceutical, medical device and contract research industries. In addition to a GLP/GCLP-compliant lab facility in Germany, we operate locations in VA, OH, MA and MD, with continued investment in facility and technology infrastructure planned to meet the demand for high-quality histopathology services. A growing team of board-certified Veterinary Pathologists, as well as over 75 laboratory technicians, are employed supporting our unified international commitment to quality, scientific integrity and client satisfaction.

StageBio is seeking a full-time Client Services Manager to join our team. This position is remote.

Primary Responsibilities Include:

• Prepare quotes in response to client requests
• May serve as SalesForce CRM Admin
• Communicate with clients to determine scope of work
• Determine approximate project turnaround time based on metrics and input from company experts
• Serve as liaison for clients by determining additional services that may be of value for the project, but not specifically requested
• Electronically send quotes to clients via Salesforce
• Revise pricing as needed when scope of work is communicated
• Follow up with clients as needed
• Coordinate and communicate with staff as needed regarding committed studies, quote revisions for changes in scope of work, and any client-specific requests
• Track and report key performance indicators
  
  

Requirements:

• Bachelor’s degree in life sciences, business or related field preferred
• Three years of business development and sales experience is preferred; at least 6 months is required
  
  

Required skills & abilities:

• Demonstrated administrative ability, including knowledge of and experience with planning, scheduling, reporting, managing clients, corresponding and answering inquiries in a professional office setting
• Excellent customer service skills and must maintain positive, professional rapport with colleagues, clients, employees, and vendors
• Excellent verbal and written communication, presentation, negotiation and consultative selling skills
• A demonstrated commitment to high professional ethical standards in a diverse workplace
• Ability to establish, maintain trusted professional working relationships both internally and externally
• Strong analytical and problem-solving skills and a high-level of resourcefulness including persistence and diligence in finding solutions and resolving issues
• Ability to function well both independently and in a fast-paced team environment
• Proficient with Microsoft Office Suite, financial software, CRM tools, databases and related software
  
  

StageBio offers a comprehensive benefits package that includes employer sponsored health insurance, short-term and long-term disability, AD&D, life insurance for employees and dependents, flexible paid time off, 401(k) with match, and paid standard and floating holidays. Salary is commensurate with experience. StageBio is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, national origin, disability, or status as a protected veteran.

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