What are the responsibilities and job description for the Production Training Operator 3rd shift position at Westrock Coffee Company?
The Production Trainer is the highest tiered position of Machine Operations. They ensure that all knowledge attained from previous roles in Single Serve are being kept by all other Operations Functions. The Production Trainer will conduct all training of new hire employees and retraining of employees requiring additional training. The Production Trainer will conduct all validations on production employees at new hire and promotion. The Production Trainer is the highest level of knowledge, troubleshooting and leadership in the Single Serve Department outside of the Supervisor Role. This role answers directly to the Operations Manager and assists in ensuring daily production goals are met. Production Trainers are responsible for gathering important data from daily production runs that will be used for reporting shift performance to upper-level management.
Production Trainers will build and maintain professional relationships with all levels of production across all shifts. Production Trainers are required to be the first line of defense for ensuring all staff is trained properly before released to their assigned role across all shifts. They will carry out various tasks and projects given by the supervisor or upper-level Management. Personnel in this role will assist in breaking out operators for breaks and lunches to ensure highest levels of efficiency within the training program. They are required to gather data at the beginning and end of shift to report to upper-level management. When training is unavailable, this role will function as a Machine Operator.
Other responsibilities include:
Production Trainers will build and maintain professional relationships with all levels of production across all shifts. Production Trainers are required to be the first line of defense for ensuring all staff is trained properly before released to their assigned role across all shifts. They will carry out various tasks and projects given by the supervisor or upper-level Management. Personnel in this role will assist in breaking out operators for breaks and lunches to ensure highest levels of efficiency within the training program. They are required to gather data at the beginning and end of shift to report to upper-level management. When training is unavailable, this role will function as a Machine Operator.
Other responsibilities include:
- Working closely with internal subject matter experts and other partners to develop content for existing & new programs that are practical and interactive
- Providing quality training material which meets specific requested requirements, including program design, train the trainer support and evaluation techniques
- Development and support of training governance
- Promoting and expanding learning and development opportunities across Production
- Be proactive and possess strong research skills, resolve issues and drive training initiatives independently or within a team environment
- Analyzing processes and data to determine training needs and develop materials
- Providing in-depth training reports and track the progress of training or related projects
- Providing innovative training techniques which mirror current industry trends and standards
- Actively involved in corrective action follow-ups when applicable
- Leading projects to continuously improve the business
- Determining pass and fail criteria and manage accountability to these criteria
- Determining the needs and abilities of trainees and evaluate ability to preform
- Recommending to Supervisors and HR if position changes are required
