What are the responsibilities and job description for the Clinical Site Office Manager position at Westside Family Healthcare Inc?
Description
WESTSIDE FAMILY HEALTHCARE INC IS HIRING!
JOIN THE TEAM THAT BRINGS HEALTHCARE TO YOUR COMMUNITY!
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. We are looking for an Office Manager to run our largest clinical site in Wilmington. The Clinical Site Office Manager directly supervises and coordinates the activities of administrative support workers. The Clinical Site Office Manager’s goals are to ensure a positive patient experience, continuing Joint Commission readiness and a positive working environment for employees.
WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.
A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors, regardless of ability to pay, immigration or citizenship status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.
OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance.
Core responsibilities are:
(1) Direct and supervise the work of the site medical reception staff, working with the Human Resources Department to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and performance improvement plans and make employment termination decisions;
(2) Ensure that supervisees adhere to customer service, quality, safety and patient confidentiality standards, deadlines, and procedures, correcting errors or problems;
(3) Resolve patient complaints and answer patients’ questions regarding policies and procedures;
(4) Provide medical reception staff with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes;
(5) Monitor and enforce medical reception staff participation in and completion of training assignments (including but not limited to Healthstream training);
(6) Prepare and review records or reports pertaining to activities such as production and payroll to verify details, monitor work activities, or evaluate performance; (7) Interpret and communicate work procedures and company policies to medical reception staff; (8) Maintain records pertaining to inventory, medical reception staff, orders, supplies and machine maintenance; (9) Monitor inventory levels and requisition or purchase supplies as needed; (10) Manage the physical facility, monitoring and coordinating building and medical equipment repairs, maintenance and cleanliness; (11) Coordinate with clinical staff to address scheduling or patient interaction issues; and (12) Track office keys and other office property.
