What are the responsibilities and job description for the Veterinary Receptionist position at Westside Veterinary Hospital?
Westside Veterinary Hospital is looking for a dependable receptionist with excellent customer service skills who can work in a fast paced environment. We are a busy veterinary practice with 2 fulltime veterinarians. We are looking for an experienced customer service professional who loves working with the public as well as animals. Computer experience necessary. Must be able to multitask and answer multiple phone lines in an efficient manner, while checking clients in and out. Prior veterinary or medical experience a plus. The position is full-time (4 days a week) but also willing to cover other days if needed. Must be a team player and help other receptionists when needed in order to provide our clients with the best care and experience during their visit. Pay is based upon experience.
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
- Phone
- In person
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Salary : $13 - $14