Wealth Management Assistant

Summary

This is an administrative and client-servicing position supporting a relationship manager with an assigned book of Wealth Management accounts to include trusts, estates, IRAs, charitable, custody and investment management accounts.  The work environment is fast-paced requiring the ability to multi-task and prioritize a variety of time-sensitive, routine and non-routine client and administrative matters, with a high degree of accuracy and efficiency.

Essential Functions

• Complete essential duties for onboarding new accounts and client relationships
• Complete essential duties related to account closings.
• Initiate and monitor receipt and delivery of account/client assets.
• Daily review and management of overdrafts and un-invested cash
• Determine sufficiency of cash balances for distributions
• Work with investment staff to manage accounts’ cash availability needs.
• Manage account-related disbursements and receipts.  
• Manage completion of monthly administrative account requirements
• Maintain information on Trust Accounting system.
• Review and understand implementation of legal contracts related to client relationships
• Direct communication with clients on behalf of Account Officer as needed.
• Work within stringent policy and compliance requirements and standards
• Conduct research for Trust Officers and Clients
• Coordinate directly with clients and vendors to resolve account issues.
• Assist clients with retail banking services.
• Input and index documents into department’s imaging system
• Manage account-related mail.
• Administrative support duties:
• Coordinate, administer and maintain the imaging and retention of documents as assigned.
• Support investment administration staff and functions as assigned.
• Other duties as assigned.
• Required Education, Experience, Skills
• A minimum of three years’ experience supporting a book of assigned client accounts or other relevant experience.
• Specific experience with high-net worth individuals and professionals a plus
• A combination of any of the following:  Associate Degree or higher, trust experience, general administration/operations experience, legal administration experience, financial experience
• Strong organizational skills, time-management skills, analytical skills
• Effective writing abilities and phone etiquette
• Ability to organize work, multi-task, set priorities and meet deadlines.
• Ability to work effectively in a team-environment.
• Strong client-facing experience and effective at establishing client rapport.
• Ability to make independent judgment and decisions in department matters, subject to approval policies.
• Ability to maintain confidentiality in sensitive customer/bank matters.
• Strong knowledge and understanding of trust administration processes and/or financial operations a plus.
• Proficient computer, typing and technology skills (Word, Excel, PowerPoint, etc.)
• Understanding of basic estate planning concepts, a plus
• Bi-lingual a plus

Equipment Used

• Standard office equipment such as computers, phones and photocopiers

Supervisory Responsibility

• N/A

Working Conditions/Physical Requirements

• Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.