Contract and Closing Coordinator

Department: Corporate

Reports to: Company President

Direct Reports: Sales Agents & Mortgage Lenders

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OBJECTIVE:

Coordinate, sales team, construction team, surveyors, appraisers & lenders efforts toward the on time closing of a new home for our customers.  

Care: We will strive to demonstrate care for our dedicated employees by creating incentive opportunities for our workforce and investing in their personal, spiritual, and professional growth.

Respect: We value racial, ethnic, and cultural diversity and respect the right of all employees to maintain a personal belief or faith while in turn respecting and adhering to the basic principles and policies that guide our culture.

Integrity: We will seek to “optimize” rather than “maximize” profits by operating under biblical principles; taking into account customer loyalty, fair and just service and the ability to positively impact our community.

Servanthood: We strive to model a Godly Corporation by serving our customer’s needs as exemplified by the True Servant, Jesus Christ.

Stewardship: We commit to steward the resources entrusted to us without exploiting their sources, producing a fair return for our investors, and returning a tithe to God for their use.

Excellence: We seek to provide the benefits, value, and service our customers want by continually and creatively solving complex production and distribution problems with excellence.

KNOWLEDGE/SKILL REQUIREMENTS:

Sales staff must be proficient with a computer and in Microsoft Word, Excel, Outlook and PowerPoint. Good verbal and writing skills are required. Math and logic skills are a must. Spanish is desired.

JOB DUTIES, RESPONSIBILITIES & AUTHORITIES:

·        Come to work every day ready to go with a great attitude

·        Team player: resourceful, decisive, and accountable for the customer experience

·        Ethical: hold to our values and always do the right thing

·        Tech-savvy: must love using all types of technology to communicate.

·        Engage customers: guide clients through the home buying process

·        Plan, administer and supervise contract activities associated with new home purchase.

·        Manage escrow: guide clients through escrow, ensuring smooth, on-time closings

·        Make it happen: coordinate with lenders, title, escrow agents, inspectors, and appraisers

·        Maintain an Accurate Westwind Homes Loan & Deposit Status Report.

·        Approve Earnest Money Checklist Files to be counted as a sale for the sales team.

SCOPE:

Daily,

·        Participate in Daily Sales Team Huddles.

·        Participate in Daily Team Member Coaching Sessions (if needed).

·        Home Buyer task follow up/follow through.

·        Keep track of & approve files utilizing Westwind Homes CRM & Doc-U-Sign.

·        Coordinate closing efforts with tile company & various vendors & contractors.

Weekly,

·        Participate in Weekly Sales Meetings.

·        Participate in Weekly 1 on 1 sessions w/ Sales Coach. (if needed)

Annual

·        Participate in Annual Performance Review.

·        Execute annual performance review of Contract Coordinator.

PHYSICAL REQUIREMENTS:

·        Prolonged periods of sitting at a desk and working on a computer

·        Must be able to occasionally lift-up to 15 pounds.

·        Must be able to access all areas of the facility to determine company needs.

·        Must be able to legally drive vehicles in the USA.