What are the responsibilities and job description for the Receptionist position at Westwood Post-Acute?
Westwood Post-Acute as CMS 5-Star Rated for Quality of Resident Care US News Best Nursing Home 2022-2023 Long Term Care is located close to the cities of Santa Clara, Sunnyvale, and Milpitas. We're known to be one of the largest facilities in the Bay Area with a 258-bed capacity, making us home to top-rated healthcare professionals throughout the City of San Jose.
Location: 1601 Petersen Ave, San Jose, CA 95129
Website: https://westwoodpostacute.com/Overview of the position:
Duties and Responsibilities
- Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere).
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Answer telephone, determine nature of call and direct caller to appropriate individual or department.
- Received inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Greet visitors, Direct to appropriate office and/or residents’ room.
- Report suspicious persons/information to supervisor immediately.
- Assist with administrative duties as directed (including typing, filing, accounts, etc).
- Receives supplies and shipments- Alert appointment department for Pick-up.
- Maintains the resident/visitor check in/out system, and retains daily list for six months.
- Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate.
- Audits Medication and Treatment records weekly for completion, nurses’ signature, etc.
- Audits Intake and Output records weekly for completion.
- Files thin records in the in-house overflow charts.
- Makes armbands for residents.
- Conducts tours of the facility with prospective admissions.
- Clean Resident’s Charts.
- Follow the safety guidelines and regulations set forth by the facility.
- Follow the Emergency Action Plan.
- Performs additional duties and assignments, as requested.
Qualifications:
- Must possess, as a minimum, a High School Diploma education or its equivalent.
- Must have at least 2-year experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college.
- Must be able to read, speak, and understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public
- Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
- Must be able to follow written and oral instructions.
- Must have a working knowledge of micro-computers, input/output data, etc.
- Must not pose a direct threat to health or safety of the individual in the workplace.
As part of our organization, you'll enjoy:
Comprehensive Benefits Package:
Medical, Dental, and Vision benefits
401K
Life Insurance and AD&D
Paid Time Off
Supportive Environment: Work alongside experienced professionals dedicated to improving patients' lives
Positive Work Culture: A team-first atmosphere that prioritizes well-being and work-life balance
Professional Growth: Access to ongoing training, mentorship programs, and CEU opportunities.
Resources and Support: Tools, materials, and technology to help you excel in delivering high-quality therapy.
Join us in making a difference in the lives of our residents by helping them regain their independence and improve their overall well-being. We offer a collaborative work environment and opportunities for professional growth, making this position an ideal next step in your career!
