What are the responsibilities and job description for the Associate Program Manager position at wet paint group?
At wet paint group, we specialize in delivering joy through remarkable gifting experiences, all while making a positive impact with our "Gifting for Good" programs. Our partnerships with unique boutique vendors allow us to offer distinctive, high-quality gifts that resonate with our clients and their recipients. As a woman-owned business, we pride ourselves on doing the right thing, being remarkable, and fostering a culture of openness, humble confidence, radical accountability, and a "Hell Yeah!" attitude.
We are looking for a detail-oriented, highly organized professional to join our team as an Associate Program Manager. The Associate Program Manager is an entry-level project management role designed for professionals with limited experience in event operations or logistics. It offers a clear pathway for growth and development within the company. The Program Manager, a more senior position, is reserved for candidates with substantial experience, proven leadership skills, and the ability to independently manage complex programs.
This role involves client-facing responsibilities, project management, and logistics oversight.
Associate Program Manager
1. Supports senior team members in managing onsite gifting experiences and virtual marketplace programs.
2. Manages smaller or less complex programs with guidance and oversight.
3. Primarily assists with logistical coordination, such as preparing shipping documentation, tracking orders, and supporting event operations.
4. Responsible for completing well-defined tasks, such as data entry, client communications, and purchase order submissions.
5. Learns and applies standard operating procedures (SOPs) under supervision.
6. Collaborates with the Senior Program Manager and Manager of Operations to ensure timely delivery of projects.
7. Focuses on building skills in project management and logistics to prepare for advancement opportunities.
Essential Functions
On-Site Events
1. Manage event and branded merchandise order processing and tracking to ensure on-time delivery.
2. Coordinate and ship activation support kits for domestic and international events.
3. Source and maintain supplies, signage, and décor for activation kits.
4. Create international shipping/customs documentation.
5. Handle post-program order fulfillment and customer service follow-ups.
Virtual Marketplace
1. Manage WooCommerce Marketplace sites, including product uploads and order verification.
2. Handle customer service requests, such as returns and exchanges.
3. Submit accurate purchase orders for virtual programs.
Customer Service/Retention
1. Consult with sales managers to provide creative solutions and program guidance.
2. Build relationships with internal partners and external customers to ensure client satisfaction.
3. Manage competing priorities and deadlines while delivering high-quality results.
Qualifications
Associate Program Manager Requirements
1. Bachelor’s degree or equivalent experience.
2. 2-3 years of relevant experience in customer service, logistics, or event support.
3. Basic understanding of project management tools and processes.
4. Strong communication and organizational skills.
Working Conditions
1. Office-based role with occasional travel (0-10%).
2. Requires the ability to lift 25 lbs regularly (50 lbs with assistance).
3. Exposure to outdoor environments during onsite events.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Centennial, CO 80112 (Required)
Ability to Relocate:
- Centennial, CO 80112: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $65,000