What are the responsibilities and job description for the VP, Product Shared Capabilities position at WEX Inc.?
VP, Product Shared Capabilities
WEX is an innovative payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the the things they love. We are on a journey to build a consistent world class user experience across our products and services and leverage customer driven innovation across all of our strategic initiatives.
As we lean into our mission to “simplify the business of running a business”, WEX is looking to reimagine and simplify experiences, starting from the customer perspective. We are looking for an inspirational Product Leader to transform many of our key internal and external customer experiences, leveraging AI and digital tools to drive simplicity, efficiency and delight. This leader will embrace a “One WEX” mindset, building capabilities and interfaces that will span all of our lines of business and be personalized based on the customers’ needs and preferences. The enterprise scope of product ownership ranges from all lead to cash processes, including partnering to build world class capabilities for operations, sales, marketing, finance, and risk operations, among others.
What you’ll do
- Drive the vision, strategy and priorities for Digital Shared Capabilities, continuing the key elements of a long term vision as well as the short term wins to quickly improve and scale today’s experience
- Drive the strategic roadmap for common capabilities needed to deliver in the short and long, including leveraging capabilities built by other teams, with a focus on delivering material business outcomes.
- Reimagine the customer support experience for WEX, transforming from a high touch engagement to personalized, proactive and digital ways to solve customer problems
- Deliver simplified and more delightful experiences for key customer and employee work flows, leveraging emerging AI capabilities to accelerate impact and drive work transformation for our employees
- Partner with Technology, Operations and Data & Analytics to build roadmaps to ensure the right technology and data to deliver on the long term product vision
- Partner with various commercial leaders to identify both short term and transformation work flow improvements
The candidate will build a culture of customer driven innovation, rapid experimentation, collaboration, data driven decisions, bias for execution and accountability, including:
- Instill a relentless focus on our customers, understanding our customer needs to deliver exceptional value and experiences.
- Drive an end-to-end mindset, aligning priorities, roadmaps, execution and outcomes, across product, tech and operations
- Experiment and harness the power of AI to redefine work and the enabling capabilities
- Leverage data to prioritize the top problems to solve and reduce cost to acquire / serve customers and measure
- Facilitate collaboration with cross-functional teams - architecture, design, technical engineering, segment product management, analytics, and operations teams - to prioritize the work and deliver scalable solutions
- Build a culture of learning, experimentation, deep customer empathy and using data to drive decisions and prioritize
- Bring an external lens to understand competitive experiences, leverage external best practices, and inspire teams through the art of the possible
- Leverage KPIs to drive accountability, prioritization and decisions as well as demonstrate the impact of the investments
- Lead a team of top product managers through clear prioritization, frequent coaching, and transparent feedback, creating a culture of inclusiveness, empowerment and trust
Experience you’ll bring:
- 15 years experienced in product management, ideally with experience in strategy / innovation, design thinking, Salesforce, personalization, AI, customer success and/or common capabilities
- Ability to set and drive a bold vision for the reimagined experiences, develop a strategy to execute and iteratively deliver on the vision
- Strong analytical and problem solving skills, with an extensive use of both quantitative and qualitative data, to drive prioritization and performance
- Deep customer centricity, with a passion for understanding customer problems and rapidly experimenting to solve them
- A proven track record of delivering on complex initiatives working across multiple teams and stakeholders, including facilitating alignment with roadmaps and teams
- Strong leadership and communication, with a style that is collaborative, upbeat, inspirational and performance driven
- Strong coach and mentor, with track record of developing talent and building high performing teams
- Experience building scalable common capabilities
- Proven experience building and scaling digital channels - marketing, sales and/or support - shifting volume from human to digital or omnichannel channels
- Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments,
- Experience in payments and/or financial services companies who understand risk and compliance preferred
- Experience building global ready or international offerings a plus
Salary : $244,000 - $325,000
