What are the responsibilities and job description for the Customer Service Specialist position at WEX?
About the Team / Role
The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.
How You'll Make an Impact
Assist customers by answering questions, resolving issues, and providing education on services
Answer between 40-60 inbound phone calls per day
Navigate and effectively use 10-15 different systems simultaneously
Multitask across multiple platforms during each call
Deliver clear communication while providing accurate answers and solutions
Educate customers on additional options or features accordingly
Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
Adhere to confidentiality guidelines
Conduct thorough research to investigate all inquiries using available reference materials
Achieve or exceed established customer service standards and goals
Maintain product knowledge and actively participate in ongoing departmental training and education
Provide additional training to team members when necessary
Experience You'll Bring
Proficiency with computers is required
Access to high-speed internet via ethernet cable is required
Previous exposure managing a steady flow of incoming calls
Strong customer service and / or call center background is preferred
All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.
Base Salary Range : $16.50 - $18.00 per hour
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Salary : $17 - $18
