What are the responsibilities and job description for the Sales Associate - The Ups Store position at Wexford #1050?
Job Title: Full-Time Center Associate
Location: North Hills, PA
Reports To: Store Manager / Franchise Owner
JOB SUMMARY
The Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for shipment, printing, mailbox services, notary services, and other business-related tasks. The Center Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous customer service and retail sales experience, strong computer and internet skills, a high school diploma or equivalent, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time while working with a team in a fast-paced environment.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and
leadership
- Takes ownership of the customer's needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or equivalent preferred
- Customer service and retail experience is a plus
- Excellent verbal, written communication and phone skills
- Strong computer and typing skills; experience in Microsoft Office and Adobe Suites is a plus
- Prompt, reliable, and responsible
- Able to lift 40 pounds and stand for extended periods
- Availability to work flexible hours, including weekends (35-40 hours per week)
- Notary Public Commission (or willingness to obtain) is a plus