What are the responsibilities and job description for the LPN Admissions Coordinator position at Wexner Heritage Village?
Our mission is to create a vibrant, connected community that brings more life to every moment of senior living. Through integrity, humility, innovation and excellence, we strive to be the most trusted, most loved, most sought-after resource for the senior community.
Our vision is to be the preferred place to work, live, and receive remarkable care.
If you resonate with this, you may be the perfect person to join our team!
Description:
We are seeking a dedicated LPN Admissions Coordinator who will be responsible for creating an amazing first impressions with customers and fostering exceptional transitions to the health care center from hospital, outside organization and/or home. This role serves as the quarterback for creating the resident/customer journey that is second to none within the marketplace. The ideal candidate is detail-oriented, highly organized, and has a passion for delivering exceptional customer service in a fast-paced environment. This position will report to the Director of Admissions and Marketing.
Key Responsibilities:
- Responsible for meeting with families and residents to complete admissions contracts and paperwork.
- Responsible for conducting room readiness checks to ensure standards/guidelines are met, specialized equipment set up and hospitality/welcome special touches in place. Integrate with the rest of the WHV team in terms of special areas of attention, resident/family expectations and touch points.
- Assist with nursing admissions upon arrival.
- Assist with the process of insurance prior authorization and re-authorization.
- Responsible for providing facility tours as needed and/or to serve as a back-up to the Director of Admissions and Marketing.
- Responsible for regularly visiting new admissions and reaching out to families to obtain experience feedback and presenting to leadership team/follow up if necessary.
- Responsible for generating and trending admission questionnaires.
- Responsible for launching home visit program to discharged WHV residents and regular touch base calls/letters/cards.
- Responsible for assisting with the planning and hosting of special events in collaboration with the admissions/leadership team.
- Responsible for contacting families/residents regarding bed holds and completing bed hold letters to the corresponding hospital.
- Responsible for completing transfer notices for residents that are transferred to hospitals.
- Responsible for data entry for accepted referrals when serving as a back-up to the Director of Admissions and Marketing.
- Responsible for creating, launching and managing a post-discharge resident experience program.
- Responsible for serving as a back-up to the Director of Admissions and Marketing for patient on-site visits and/or assessments.
WHV prides itself on providing each team member with the support and tools they need to feel connected, cared for, and fulfilled as well. We are a diverse work environment that values inclusion.
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Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
