What are the responsibilities and job description for the Airline Customer Account Manager - IAH position at WFS?
Job Summary
The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.
Responsibilities
Build and maintain strong relationships with airport authorities and participate actively in the airport community.
Ensure the account operates per contract terms and service level agreements.
Supervise staff, delegate tasks, and create succession plans for leadership development.
Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
Manage attendance records, ensure staffing coverage, and control labor budgets.
Maintain compliance with TSA legislation and the corporate security program.
Conduct audits to ensure operational continuity and adherence to regulations.
Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
Other duties as requested by WFS or customer leadership team.
Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
Represent the company's image with integrity and professionalism.
Minimum Requirements
Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
Strong understanding of TSA regulations and airport security protocols.
Experience managing budgets, scheduling, and labor cost allocation.
Ability to effectively supervise, motivate, and train staff.
Independent judgment and decision-making skills required
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Preferred Skills
Excellent communication and relationship-building skills, particularly with stakeholders like airport authorities.
Knowledge of ground support equipment and preventative maintenance planning.
Proficiency in MS Office and operations management software.
Problem-solving and decision-making skills in a fast-paced environment.
Leadership and mentorship capabilities, with experience in creating development plans for team members.
Ability to read, write, fluently speak and understand the English language.
Physical Requirements / Working Conditions
Ability to lift up to 70 lbs.
Perks & Benefits
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