What are the responsibilities and job description for the Airline Customer Service Manager on Duty position at WFS?
Job Summary
The work of Manager-on-Duty will center around providing your representatives with the tools and frameworks necessary to make every customer interaction a positive, productive experience. In this role, you will be guiding supervisory personnel within the assigned functional area to oversee and advise on staffing requirements, and monitor / administer discipline / corrective action for subordinates. You will act as a liaison between first level supervisor and upper management. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensures that the required company audit requirements are undertaken to maintain continuity and compliance. Read, understand, and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Establishes and administers practices in a fair and equitable manner, where all employees, customers, and vendors are treated with respect.
Responsibilities
- Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
- Manual, applicable union contract, general business periodicals, professional journals,
- technical procedures, or governmental regulations, airline policy and procedures
- manuals.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups or
- managers, clients, and customers.
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or
- schedule form.
- Ability to manage budget and expenses.
- Ability to maintain steady and professional work environment.
- Ability to implement and maintain customer service strategies to improve quality and services.
- Ability to operate equipment and hold necessary licensing (if applicable).
- Ability to perform specific responsibilities related to your shift.
- Maintain accurate documentation and files.
- Reports to work on a regular and timely basis.
Minimum Requirements
Preferred Skills
Physical Requirements / Working Conditions
Perks & Benefits
