Office lead

Job Summary

The Lead Office Agent is responsible for aspects of the Office Agent position (as described below) as well as the following : The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials.

Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Comply with WFS site security procedures for assigned warehouse and other operations.

Responsibilities

• The work of Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts / distributes cargo in accordance with applicable air carrier and Department of
• Transportation (DOT) regulations.
• Compiles lists of customers for use as sales leads.
• Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Read and interpret printed instructions; write legibly to complete forms / paperwork as required.
• Ability to work with different levels of management in communicating issues.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reports to work on a regular and timely basis.
• Retrieve import / deliver export documents to and from aircraft.

Minimum Requirements

• High School diploma or GED preferred
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid driver’s license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads

Preferred Skills

• Ability to learn PC skills and apply knowledge.
• Ability to read, write, fluently speak and understand the English language.
• Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off

Physical Requirements / Working Conditions

• Ability to lift up to 70 lbs.
• Ability to handle the stress of a fast-paced eight-hour shift.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Last updated : 2024-11-12