What are the responsibilities and job description for the OXF Control Room Operator Lead position at WFS?
Job Summary
Control Room Operators monitor the material handling system status, dispatching jams and other problems to technicians on shift. Conduct investigations and administrate work orders and reports.
Responsibilities
Maintain superior customer service relations at ALL times
Trains / evaluates new Control Room operators making sure new hires are able to perform all aspects of job.
Monitor conveyor system status
Dispatch technicians and unjammers as required on service calls (through radio)
Determine / coordinate configuration changes to bypass off-service conveyor
Report and track service calls and technical issues internally
Generate and distribute work orders thru Maximo system, including closing completed work orders preparing for billing.
Generate weekly and monthly reports as directed by site manager
Determines sequence and approach with little assistance
Carries out a variety of control room activities including but not limited to; assisting with remote access of and repairs to servers and workstations
Communicates regularly with customers over the phone
Performs housekeeping duties as directed by management team
Be a team player and perform duties such as unjamming if necessary, during an emergency due to BHS breakdown
Minimum Requirements
HS Diploma, GED or Equivalent
Must be at least 18 years of age
Valid driver's license
Must be able to work a flexible schedule for a 24 / 7 operation including nights, weekends, and / or holidays
Background check and drug screen required
Must be able to attain and sustain an Airport I.D. Badge
Exercise safe working practice at all times
Proficient in Microsoft Office (Excel, Word)
Preferred Skills
Experience / knowledge of Maximo or any Computerized Maintenance Management System (CMMS)
Experience in monitoring Closed Circuit TV cameras
Physical Requirements / Working Conditions
Employees work in the assured management areas of baggage, at repair stations, or at airfields and often must meet strict deadlines to maintain flight schedules.
Employees will be working with and exposed to the baggage handling system, mechanical parts, and vibration.
Employees may be exposed to various noise levels due to aircraft engines and equipment.
Employees are required to view screens for extended perions of time.
Employees bend, lean, and frequently reach ladders and scaffolding.
Employees are required to regularly speak and hear.
Employees are often required to reach with their hands and arms.
Employees may be required to perform a variety of activities that could include standing, walking, bending, kneeling, crawling, and climbing throughout their day.
Employees frequently lift and / or move items over 50 pounds with the help of teammates.
Employees will lift parts and tools for long periods of time and handle equipment such as transportation systems.
Perks & Benefits
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