What are the responsibilities and job description for the Part-Time Airline Ramp/Customer Service Agent position at WFS?
Job Summary
The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. This position is covered by a collective bargaining agreement.
Responsibilities
Load & unload aircraft of cargo weighing up to 70 lbs. in & out of aircraft within confined cargo areas, push, pull, & position.
Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception & the ability to distinguish colors, red, green, and yellow.
Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
Transport cargo to & from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read "off-load" sheets to determine destination of cargo.
While performing aircraft push-out & / or towing functions, engage in proper specific ground to cockpit communication via hand signals & voice commands, with & without, the assistance of sight or visual aids.
Ability to successfully communicate with others.
Ability to work in a high-noise level environment.
Ability to understand & react to verbal commands & safety warnings, with & without, assistance of sight or visual aids.
Pull, push, & lift bags weighing up to 70 lbs. onto or from a conveyor belt.
Pull water hose from stationary cabinet & connect to aircraft.
Lift, connect overhead & remove overhead, 40 lb. KVA electric cable to / from aircraft.
De-ice aircraft at heights of up to 20 - 80 ft. lifting & holding nose, spray exterior of wings and fuselage with glycol.
Short Description
performs all aspects including :
making reservations, preparation & issuance of tickets & itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges.
providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning & deplaning passengers.
checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys & their luggage.
determines flight close-out time and prepares, completes & checks various flight forms for accuracy, invalidates tickets & completes post-departure procedures.
performs lost & found activities.
Minimum Requirements
HS Diploma, GED or Equivalent
Must be at least 18 years of age
Valid driver's license
This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.
Preferred Skills
Ability to read, write, fluently speak and understand the English language.
Ability to speak & be understood in giving directions / information to passengers.
Hear and respond to customers.
Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
Reports to work on a regular and timely basis.
Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.
Physical Requirements / Working Conditions
Must be able to lift up to 70 pounds (31.9kg).
Must be able to perform the following functions in variable weather conditions as well as environmental conditions, i.e., jet engine fumes, vehicle emissions, dust, and jet engine noise.
Twist, turn, stoop, bend, reach, and grip while checking baggage.
Ability to stand and walk throughout shift.
Must be willing to wear uniform and insignia as prescribed by the Company.
Personal appearance and grooming that will present a favorable corporate image.
Ability to judge distance.
Perks & Benefits
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