What are the responsibilities and job description for the Customer Care Specialist position at WG&R Furniture?
Appleton Store Customer Care Specialist (full-time)
Company Overview
WG&R’s Vision is to be world-class in the eyes of our customers and employees. Since 1946, we have been serving communities around Northeast Wisconsin and developing ourselves into a highly effective team that plays to win (we sell three times more furniture than our nearest competitor). Did we mention we're employee owned?
Enough about us, we’re interested in you! Do you enjoy building relationships with your coworkers and customers? Are you a problem solver who likes working with others? What about working for a company that gives back and invests in its community, all while investing in the development of its employees?
Is this you? Join us!
Purpose
Be a brand ambassador who impacts all internal and external customers by providing WOW service at all communication points.
What You’ll Do
- Wow customers with engaging and supportive connections
- Calmly resolve and de-escalate customer inquires
- Make customers a top priority, while creating a personalized experience
- Work independently and within the team to generate creative solutions
What You’ll Bring
- Ability to carry a varying workload based on seasonality and day/time of the week
- Proficient at multitasking
- Alleviate heightened emotions and deescalate situations
- Ability to work | Monday - Friday, 9:30am-5:30pm | occasional evening and weekend shifts
Benefits and Perks
- $15 /hour starting, based on experience
- Fun, family-oriented culture
- Employee Stock Ownership Plan (ESOP)
- Health, Dental & Vision insurance
- Company contributions into your Health Savings Account (HSA)
- Company funded Life Insurance, Short Term Disability, and Long-Term Disability
- 401k plan with company match. 401k plan includes pre-tax and Roth options.
- Employee Assistance Program (EAP) for employees and their family members
- Paid vacation & holidays
- Employee Discount
Come work for an organization who wants to see you succeed both personally and professionally!
Salary : $15