What are the responsibilities and job description for the Resident Cares position at WGA Legacy Property Management?
Resident Care Job Description
Responsibilities :
Ensure that the property collects at least 95% of its income through effective delinquency collection practices, following WGA Legacy policy and procedures.
Ensure leases and renewals are signed by the operations manager in compliance with WGA Legacy policies and federal / local laws in a timely manner.
Maintain accuracy of resident, former resident, and applicant ledgers in accordance with WGA Legacy policy.
Escalate ledger corrections to the Operations Manager as necessary.
Ensure collection, recording, and updating of bonds and deposits per WGA Legacy guidelines.
Verify that renter’s insurance is collected before move-in and ensure current residents maintain required insurance.
Record collection of accounts in compliance with WGA Legacy procedures.
Conduct quarterly file inspections in accordance with WGA Legacy policies.
Maintain online lease documentation as per WGA Legacy guidelines.
Collect, post, and deposit money in accordance with WGA Legacy policy and procedures.
Conduct property walks, vacant walks, and monitor resident violations weekly per WGA Legacy guidelines.
Respond to resident needs and communications promptly, escalating concerns to the Operations Manager as required.
Assist in scheduling resident appointments with the Operations Manager.
Contact notice-to-vacate residents promptly and schedule move-out walks while attempting to retain residents when possible.
Conduct work order follow-ups 24 hours after work order is completed by onsite maintenance to ensure completion and satisfaction.
Review and define Resident Surveys.
Requirements :
Minimum of 1 year of experience with ResMan software.
Strong documentation skills.
Excellent customer service skills.
Professional demeanor in handling resident complaints and interactions.
Ability to travel within the Texas (Houston) / Florida area as required.
