Technical Support Specialist

Overview

We are seeking a Technical Support Specialist to be part of our team in our Corporate Headquarters in West Palm Beach FL office.  In this position you will be responsible for supporting users locally and remotely with IT related issues. 

At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven environments, all while having fun and enjoying the work they do. We work to stay ahead of the curve by investing in the latest tools and technology. As one of the nation’s top consulting firms, we consistently strive to promote efficiency, cultivate a culture our associates can proudly embrace, and empower our associates to advance their career growth at WGI, and beyond.

WGI is always looking for remarkable individuals to join our team and help us grow in our vision. If you think you are an innovative, self-motivated team-player, and want to shape your community, join our WGI team today!

WGI offers a complete Benefits package including: Medical, Dental, Vision, LTD & STD, Life Insurance, 401k with match, PTO, Holidays, HSA with company contribution, Pet insurance, and Employee assistance program.

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Responsibilities

• Setup, installation, maintenance and troubleshooting of hardware, software, and network operations/infrastructure
• Developing training materials and procedures
• Instructing users on the proper use of the corporate network
• Maintaining hardware/software inventory
• Documenting policies and procedures
• Hardware/software evaluations
• Running backup and recovery jobs as required

Qualifications

• Degree in Management Information Systems, Technical Certifications, and 1 to 2 years related experience
• Must be available to travel to multiple office locations
• Build, configure, and troubleshoot PC’s in a Windows network environment (Apple Mac experience in a Windows environment a plus)
• Working knowledge of Windows Servers, Windows OS, and VMware
• Install and support enterprise wide applications (e.g. Microsoft Office)
• Install and configure new printers/copiers/plotters and other peripheral equipment
• Work with management and end users to establish requirements for new systems or modifications
• Knowledge of Cisco Call Manager and Cisco switches and routers a plus
• Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of action
• Excellent oral and written communication skills
• Team player who is self motivated but can work independently as needed
• Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is performed in an office setting.  Hand-eye coordination is necessary to operate a computer, keyboard and mouse.  Use of a telephone headset will allow for virtual communication with team members through Zoom and/or Microsoft Teams.  While performing the duties of this job, the employee is often required to sit for prolonged periods, use hands/fingers to handle, feel or operate objects, tools or controls and reach with hands and arms, speak and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over the sponsorship of employment visas

If you have what it takes to join our growing organization and want to be part of a dedicated team, please apply today. In return, WGI provides a competitive salary and an outstanding work environment. WGI is an Equal Opportunity Employer/Veterans/Disabled.