What are the responsibilities and job description for the Associate Operations Specialist position at WGL?
Job Description
WGL - Associate Operations Specialist
Washington Gas has an immediate opening for an Associate Operations Specialist to serve as liaison between Washington Gas construction staff, corporate communications staff, contractors, customers, builders, community and industry organizations and others regarding various construction activities involving replacement and new business project status.
You Will:
- Serves as liaison with Construction, Replacement, and Construction Support Services management teams to effectively communicate the status of construction projects to various internal and external audiences, including internal groups, customers, contractors and industry organizations.
- Effectively responds with the status of construction activity to customers, internal personnel, and external audiences in a timely manner by performing research using a variety of internal systems and tracking reports.
- Works closely with internal and external construction personnel to respond to and address customer issues in a timely manner and serves as key contact for incoming telephone or written inquiries.
- Provides information about construction projects, project scheduling and other information to customers and external audiences by, providing information to Corporate Communications to be posted on the Washington Gas website.
- Compiles responses from customer survey results to determine which contractor performed work and resolve any issues, as well as, identify trends for process improvements.
- Determines what types of communications (door hangers, letters, etc.) are needed and ensures that they are distributed/provided to customers and contractors.
- Maintains logs, contact lists, and distributes reports on various construction project updates.
- Develops and follows up on critical external communication process to manage non-responsive customers impacted by construction projects.
- Maintains current knowledge of company’s policies and procedures specifically related to the Construction Division.
You Have:
- High School Diploma or GED. Associate's Degree preferred.
- 0-2 Years of relevant experience
- Demonstrate working knowledge of construction, customer service and/or customer relations preferred.
- Working knowledge of Washington Gas systems such as WMIS and other databases preferred.
- Demonstrated general knowledge of construction management business processes preferred.
- Ability to facilitate a meeting.
- Demonstrated ability to clearly and concisely communicate information to diverse audiences, in person, on the phone and in writing.
- Demonstrated ability to coordinate outreach efforts with professional & community organizations.
- Proven ability to use computer software and applications, including Microsoft Office Excel, Word and PowerPoint, to share, retrieve, research and present business information.
- Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers.
- Demonstrated ability to manage multiple projects and tasks simultaneously.
We offer a competitive salary range of $55,000.00 to $79,750.00 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
Salary : $55,000 - $79,750
