Community Manager

Position Description - Manufactured Housing Community Manager

At WGP Property Management a Three Pillar Company we’re a professional property management company specializing in operating great manufactured housing communities, RV parks, and apartment communities that our Residents are proud to call home. Headquartered in Los Altos, California, we manage 75 communities across 13 states, and approximately 7,400 units! As an ideal candidate for the Community manager position, you will be responsible for delivering a safe, reliable, and attractive community for our residents.

Duties may include all duties reasonably associated with managing a manufactured housing community, including, but not limited to:

Community Manager: Role Duties

• The community manager is the single person responsible for all aspects of the community.
• The community manager’s core task is to deliver a safe, reliable, attractive community that residents proudly call home.
• The community manager is responsible for four key performance indicators (KPI) that help drive our business: 1.) Ensure safety and compliance within the community, 2.) Maximize profit, 3.) Manage resident relations and, 4.) Optimize physical assets.

• Ensure safety and compliance within the community
• Ensure a safe, compliant community for all residents
• Understand and comply with Federal Fair Housing Law (via training)
• Understand and comply with OSHA safety standards for all work performed
• Accurately clock in and clock out; report all hours worked

2.) Maximize profit and Home Sales

• Responsible for the revenue of the community
• Responsible for selling homes in the community
• Advertising vacancies
• Issuing applications, and processing applications; making application decisions depending on company and Fair Housing guidelines,
• Educate new residents on community rules and regulations
• Collect and deposit rents
• Follow up on late rents: Write and serve notices, make phone calls, knock on resident's doors, and update notes frequently in our Rent Manager system.
• Utility revenue: Read utility meters (once per month depending on the community)
• Maximize “extra revenue”: Car parking, vehicle storage, personal storage units
• Follow WGP Property Management standard operating procedures on for sale by owner home by capturing information on all homes for sale in the community.
• Responsible for all spending and community expenses
• Think like an owner: Do we need it? Can we buy something else? Can we buy less? Can we buy cheaper?
• Get three bids on any job over $1,500
• Question the status quo- actively seek opportunities to reduce recurring costs

3.) Manage resident relations

• Manage community programs and events (creative opportunity) - including resident BBQs, paint programs, and spring clean-up days
• Write community newsletter
• Enforce community rules and regulations (through in-person discussions, formal notices, and legal action when required)
• Enforce community parking rules

4.) Optimize physical assets

• Serve as the single person responsible for the appearance, attractiveness, and reputation of our community
• Our appearance is our reputation. Show pride through appearance: If it’s dirty, clean it; if it’s crooked, straighten it; if it’s trash, throw it away

• Supervise others:
• Accurately clock in and clock out; report all hours worked
• Oversee landscaping helper (supervise mowing, weed eating, hand weeding, leaf blowing, tree and hedge trimming)
• Oversee maintenance helper (supervise painting, striping, cleaning, repairs)
• Oversee contractors for projects (supervise plumbers, electricians, builders)
• Ensure safe performance of all work, including use of proper PPE (Personal Protective Equipment)

Community manager: Mindsets and behaviors

• To succeed in this role, a community manager needs to exhibit five key mindsets and behaviors. 1.) Own the job, 2.) Be humble, 3.) Act like a business owner, 4.) Serve your customers, and 5.) Show pride through appearance.

• Own the job
• “Show up and get it done”
• Respond to phone calls and emails
• Be accountable. No excuses

• Be Humble
• “No task is beneath me”

3.) Act like a business owner

• Never leave revenue on the table
• Minimize costs
• 4.) Serve your customers
• Treat residents like valued customers
• Enforce rules firmly and fairly

5.) Show pride through appearance

• If it’s dirty, clean it; if it’s crooked, straighten it: if it’s trash, throw it away
• Sweat the small stuff.

Thank you for applying for this Part-time Community Manager role at our Sweetwater community. This hands-on position requires regular on-site walks to ensure safety, compliance, and proper maintenance of our community's physical assets while fostering positive resident relations. This is not an office sit-down job, your active engagement in the community is essential to making it a safe, attractive, and thriving place for residents to call home.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Hickory, NC 28602: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20