What are the responsibilities and job description for the Bilingual (Mandarin) Solar Field Service Engineer position at WH International Casting Donald Hu MBR?

Job Description

Description :

Essential Duties and Responsibilities :

Install, calibrate, and commission client solar equipment at customer sites.
Perform routine and preventive maintenance on equipment to ensure optimal performance and minimize downtime.
Diagnose and troubleshoot equipment malfunctions and provide effective solutions to resolve issues promptly.
Conduct equipment upgrades and modifications as needed to enhance performance and meet customer requirements.
Provide technical support and training to customers on the operation and maintenance of solar equipment.
Document service activities, including daily report, ESR, commissioning report, BOL, Packing List, and customer communications.
Facilitates resolution of technical and engineering queries that arise from the field, including drafting / completing documents such as requests for information, technical enquiry forms, and transmittals.
Collaborate with client engineering, R&D and technical support teams to resolve equipment issues by utilizing specified documents including but not limited to firmware upgrade package, commission instruction, SOP appropriate for the job.
Maintain a high level of customer satisfaction by addressing customer needs and concerns promptly and professionally.
Work cross functionally to support company culture, values, such as leading onsite and offsite training regarding products and services.
Follow ISO procedures and guidelines, as well as follow proper safety protocol, including wearing appropriate PPE where designated.
Ad hoc duties as assigned by management team.

Requirements : Qualifications :

Required Education and Experience :

Mandarin Chinese required.

Must have a valid Driver’s license and clean driving records.

College degree in electromechanical, mechanical, and engineering required. Must have some technical qualifications, education, and / or work experience in electrical, electronics, and mechanical engineering disciplines.

1 years experience installing, commissioning, and maintaining complex electromechanical equipment at customer sites, preferably with experience in the solar industry.

Familiar with TCP / IP set up.

This is a remote position with up to 70% travel to customer sites nationwide with sometimes last-minute travel. Some evenings and weekends necessary to accommodate production and scheduled service demands.

Knowledge, Skills and Abilities :

Ability to work independently and on a team with internal and external customers to meet time sensitive deadlines

Ability to perform intermediate math to perform electrical and mechanical troubleshooting.

Experience installing, commissioning and maintaining complex electromechanical equipment at customer sites, preferrable with experience in solar industry.

Ability to read, write, speak, and understand English to perform detailed machine installations, repairs, and ensure accurate documentation and reporting. Must be able to communicate with internal and external customers through multiple means of communication including phone, email, social media APP, etc.

Experience with mechanical, electrical, and software as well as Microsoft Office Suite products.

Familiar with OSHA compliance

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Bilingual (Mandarin) Solar Field Service Engineer

What are the responsibilities and job description for the Bilingual (Mandarin) Solar Field Service Engineer position at WH International Casting Donald Hu MBR?

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