Client Billing Manager

Job Title: Client Billing Manager

Work Location: NY/NJ/CT (remote from within one of these states)

Start Date: ASAP

Named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global Creator company on a mission to liberate the creative voice. We believe the future belongs to Creators: those who dream loud, and wrestle those dreams into the real world. Passionate, diverse, modern storytellers who create vibrant culture and value-driven communities. Brave entrepreneurs who demand a new creative playground and a new economy, the Creator Economy.

Whalar Group's unique ecosystem includes six companies:

• Whalar Agency, the world's leading independent Creator and Social agency
• Sixteenth, a full-service, 360° Creator and talent management company
• Foam, the operating system for talent managers
• Moby Ventures, a creator-centric venture studio
• Umi Games, a groundbreaking gaming studio
• The Lighthouse, is an IRL campus for Creators and their teams.

About the role:

We are seeking a detail-oriented and experienced Client Billing Manager to oversee and manage our client billing processes. This role is pivotal in ensuring accurate and timely invoicing, fostering strong client relationships, and optimizing our billing operations. The ideal candidate will have expertise in using NetSuite accounting software and possess exceptional organizational and problem-solving skills.

Here's what you'll do day-to-day:

• Responsible for all Billing, Collections and Payment Posting activities across the Brand Partnerships division of Whalar
• Reviewing client contracts/SOWs to understand billing terms and timelines for projects (eg, advance billing, or billing upon completion, installment, milestone billing etc)
• Maintaining Debtor Book to track and maintain billing schedule for all projects.
• Followup with respective project teams based on billing timelines to generate invoices, secure PO/SOW if missing
• Set up new client and new projects in Netsuite accounting system prior to generating invoices
• Signing up on vendor portals for clients (eg Ariba, Coupa, Tungsten etc)
• Raise invoices (and credit notes) daily and email them to clients. If necessary, upload invoices on client portals.
• Run an AR report from Netsuite on a daily basis to review all open invoices.
• Follow up politely and professionally with clients and internal teams on outstanding invoices. Understand when to escalate an issue internally.
• Apply collections on a daily basis to invoices in Netsuite.
• Responsible for Bank Reconciliation during month-end for any unapplied cash and bank fees.
• Work closely with Director of Banking/ AP to coordinate on cash flow management
• Work closely with Brand Partnerships team in US, UK and Germany
• Position reports to Client Finance Director

Here's what we're looking for:

• 2 years of experience in a billing or finance role, with a focus on client billing
• Multi-currency experience (GBP, USD, EUR mainly)
• Excellent Customer services skills
• Excellent written communication needed to email effectively and professionally with clients
• Articulate and Clear Speaker
• Proactive, and MUST take initiative to follow up on projects or resolve billing issues.
• Experience with Netsuite is preferable but not required.
• Microsoft Excel skills are a must (including VLOOKUP & Pivot Tables)

The salary range for this role is $60,000 - $80,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO Sick days Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.