Learning Programs Supervisor

Job Description - Learning Programs Supervisor

Department

Learning Programs

Reports to

Director of Learning Programs

Employment term

November 2025 to March 2026

• 11/16 to 12/13: 2-10 hours/week
• 12/14 to 3/7: 30-45 hours/week
• 3/8 to 3/16: 2-10 hours/week

Salary

Hourly $18-20

Status

Seasonal Full Time

Location

In person: Enfield, New Hampshire

General Summary

As a Learning Programs Supervisor at Whaleback, you will play a vital role supporting the Director of Learning Programs in shaping and overseeing day-to-day operations in our snowsports programs. This position involves collaborating closely with the Director to implement and continuously improve all learning programs, with a focus on maintaining a top-tier guest experience and fostering love for snowsports. Your responsibilities will focus on managing lessons and aiding the growth of the program, fostering a love for skiing or snowboarding, and ensuring the well-being of participants.

Upper Valley Snowsports Foundation, doing business as Whaleback Mountain, is a recognized 501(c)3 non-profit organization located in Enfield, NH, with a mission to maintain an affordable, accessible, and fun winter sports destination that welcomes all community members to discover the joy of Snowsports and become a lifelong snow enthusiast.

Essential Functions and Duties

As a Learning Programs Supervisor at Whaleback Mountain, you shall:

• Assist the Director of Learning Programs in managing the Learning Programs Department, including hiring/outreach, training and professional development of the Snowsports Instructors and Apprentices.
• Customer service communication, including managing the Learning@Whaleback.com email account.
• Occasionally instruct skiing and/or snowboarding as needed.
• Coordinate with other departments to ensure a seamless and cohesive guest experience by integrating Learning Programs with overall mountain activities.
• Support the Director in reaching short term and long term goals (SALE Plan 2036) for program expansion and improvement, including budget management and resource allocation.
• Be knowledgeable about Whaleback Mountain's Learning Programs offerings; Engage with guests, community members, and industry partners to gather feedback and identify opportunities for program enhancement.

Job Specifications

Knowledge, Skills, and Abilities:

• Demonstrated leadership and management experience in educational or recreational settings, preferably in snowsports.
• Strong organizational, communications, and interpersonal skills; staff performance management and customer de-escalation.
• Ability to contribute to the design and implementation of innovative and effective learning programs.
• Knowledge of best practices in teaching and curriculum development.
• Flexibility to adapt to evolving program needs and manage multiple priorities in a dynamic environment.
• Proficiency in using Google products, Entabeni POS, Entabeni CNS, Email clients and Windows or Linux.

Physical Demands of the Job:

The Learning Programs Supervisor role involves a range of physical demands essential for success, including:

• Ski/Snowboard Proficiency: Maintain an advanced level of skiing or snowboarding proficiency and a technical understanding of both disciplines.
• Extended Standing: Be prepared to stand for extended periods during lesson sessions, ensuring instructors receive continuous guidance and support.
• Weather Resilience: Embrace the outdoors in all its forms by being prepared to work in all types of weather conditions.

Certifications/ Prerequisites:

• PSIA-AASI Level I certification in Alpine, Snowboard or Telemark (or PSIA-AASI recognized equivalent) is required.
• Experience teaching and/or certification in a second discipline is a plus.
• Previous Snowsports teaching is required.
• Must be at least 18 years of age.

Benefits:

• Full Season Pass to Whaleback with reciprocal privileges at other resorts
• Pro-form discounts on gear
• Up to 3 season passes for dependants
• 25% Discount on Food/Beverage/Retail
• Free equipment rental
• Paid training

Disclaimers

At Whaleback Mountain, we enthusiastically invite dedicated individuals who share our passion for snow sports and are committed to delivering exceptional instruction and guest experiences. All Whaleback employees are required to successfully pass a background check to be eligible for employment. Whaleback Mountain is an equal opportunity employer, providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. We are committed to a workplace free from discrimination and harassment based on these characteristics.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $18 - $20