Master Service Technician III (CFESA Certified) - Norfolk

POSITION SUMMARY:

This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.

MAJOR RESPONSIBILITIES:

• Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
• Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
• Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
• Communicate professionally with customer regarding required repairs and status.
• Use proper tools for repair, including hand tools and power tools.
• Monitor truck stock to insure required parts are stocked on vehicle.
• Maintain service vehicle, tools and uniforms.
• Work independently with daily supervision.
• Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.

ADDITIONAL RESPONSIBILITIES:

• Obtain correct part numbers through branch parts person.
• Collect payment on COD jobs.
• Contribute positively to branch targets for response time and first time fix rates.
• Participates in available training to increase skill and knowledge.
• Performs other duties as required.

CONTACTS:

• Internal – Daily with branch staff; occasionally with corporate staff.
• External – Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• Valid Driver's license and driving record that aligns with our safety standards.
• Completion of a satisfactory background check and drug screen is required.
• 1 Year of applicable experience.
• CFESA Master Technician with three of the four CFESA certifications.

We Offer:

**Sign-On Bonus For Experienced Technicians**

• Competitive Salary & On-call Pay
• Company Vehicle & Cell Phone
• Uniforms Provided
• Meters & Test Equipment
• Continuing Education
• Industry Certification
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.