What are the responsibilities and job description for the Service Technician III (Master CFESA Certified)-Charlotte, North Carolina position at Whaley Foodservice?
POSITION SUMMARY:
This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.
MAJOR RESPONSIBILITIES:
- Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
- Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
- Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
- Communicate professionally with customer regarding required repairs and status.
- Use proper tools for repair, including hand tools and power tools.
- Monitor truck stock to insure required parts are stocked on vehicle.
- Maintain service vehicle, tools and uniforms.
- Work independently with daily supervision.
- Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.
ADDITIONAL RESPONSIBILITIES:
- Obtain correct part numbers through branch parts person.
- Collect payment on COD jobs.
- Contribute positively to branch targets for response time and first time fix rates.
- Participates in available training to increase skill and knowledge.
- Performs other duties as required.
CONTACTS:
- Internal – Daily with branch staff; occasionally with corporate staff.
- External – Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.
MINIMUM QUALIFICATIONS:
- Must be 18 years of age.
- Completion of a satisfactory background check and drug screen is required.
- 3 Years of applicable experience.
- Valid Driver's license and driving record that all aligns with our safety standards.
- CFESA Master Technician with three of the four CFESA certifications.
We Offer:
**Sign-On Bonus Available For Qualified Technicians**
- Competitive Salary & On-call Pay
- Company Vehicle & Cell Phone
- Uniforms Provided
- Meters & Test Equipment
- Continuing Education
- Industry Certification
- 401k & Profit Sharing
- Paid Holidays & Vacation
- Medical & Dental Benefits
- Short-Term Disability
- Long-Term Disability Insurance (company paid)
- Life Insurance (company paid)
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
