What are the responsibilities and job description for the Part-Time Customer Service Representative position at What Like You?
About the job Part-Time Customer Service Representative
Are you looking for meaningful and interesting work on a part-time schedule? Let's talk
Part-Time Customer Service Representative
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Schedule requirements : this position requires you to be in your home for 20 hours per week. Those 20 hours must be between the hours of Monday - Friday, 8 : 00am - 6 : 00pm.
Some of the things you'll be doing :
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Manage customer portfolios
- Organize the workflow to meet customers' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Research, analyze, review, and process legal documents
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services. What technical skills, experience, and qualifications do you need?
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills Benefits :
- These part-time positions are eligible for a number of CSC's competitive benefits-paid time off, 401(k) plans AND $1000 in tuition reimbursement per semester!
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account.
- We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.