What are the responsibilities and job description for the RN/Case Manager position at Whatley Health Services, Inc.?
POSITION TITLE: RN/Case Manager
Busy medical practice in Tuscaloosa is seeking a Case Manager. The Case Manager will demonstrate and apply knowledge of the philosophy/principles of comprehensive case management, patient centered, culturally sensitive care coordination and management of complex patients. Responsible for providing nursing assessments and patient care plans.
QUALIFICATIONS:
- BSN from an accredited school of nursing.
- Two years professional nursing experience in ambulatory care setting preferred.
- Must be licensed to practice nursing in the State of Alabama.
- Must possess knowledge of the principles, practices, and techniques of public health nursing.
- Knowledge and skill in chronic disease management.
- Excellent verbal and written communication (including documentation) skills. Ability to organize and prioritize tasks.
- Must be able to work as a member of a team.
- Exceptional customer service skills and understanding of patient and family centered care concepts.
- Must possess knowledge of available social resources for the care and treatment of the physically and mentally ill.
SUMMARY OF DUTIES:
- Identify problems, goals and interventions designed to meet patient’s needs, including prioritized goals that consider the patient/caregivers goals, preferences and desired level of involvement in the case management plan.
- Contact patients, family and other involved care providers by telephone, and electronic medical records (EMR).
- Provide education, information, direction and support related to care goals of patients.
- Act as a patient advocate and assist with problem solving and addressing any barriers to care or compliance with care plan.
- Coordinate care and develop treatment plans.
- Provide referrals to appropriate community resources; facilitate access and communication when multiple services are involved; monitor activities to ensure that services are being delivered and meet the needs of the patient.
- Facilitate disease prevention and health promotion with patients and families.
- Communicate with hospital follow up patients and schedule appointments as needed; provide medication reconciliation and discuss other pertinent information with the patient.
