What are the responsibilities and job description for the Frontend Engineer, Customer Experience - Remote position at Whatnot?
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces-together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role
Customer Experience engineering builds products, tools and pipelines to make Whatnot more helpful, our support teams more efficient, and our buyers and sellers happy and satisfied. This frontend role will be focused on building the fundamental Seller, Order and Support experiences for all buyers and sellers.
- You'll build products which power core buyer and seller experiences at Whatnot.
- You'll implement helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base.
- Have direct influence over core business metrics with the goal of increasing retention, CSAT and DSAT scores as our product continues to scale.
- Build from scratch reliable core data flows ensuring world-class user experience across the entire product landscape.
Team members in this role are required to be within commuting distance of our San Francisco, Los Angeles, New York City or Seattle hub.
Curious about who thrives at Whatnot? We've found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.
As our next frontend engineer on the Customer Experience team, you should have 6 years of frontend software development experience in high-growth startups, plus :
Compensation
158,000 / year to $205,000 / year benefits equity
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
Benefits
Home office setup allowance
Monthly allowance for wellness
16 weeks of paid parental leave one month gradual return to work (company leave allowances run concurrently with country leave requirements which take precedence)
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Summary
Company name : Whatnot
Remote job title : Frontend Engineer, Customer Experience
Job tags : JavaScript, React, Frontend Engineering
Salary : $205,000
