Frontend Engineer, Customer Experience

Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we're growing. Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.

Role

Customer Experience engineering builds products, tools and pipelines to make Whatnot more helpful, our support teams more efficient, and our buyers and sellers happy and satisfied. This frontend role will be focused on building the fundamental Seller, Order and Support experiences for all buyers and sellers.

• You'll build products which power core buyer and seller experiences at Whatnot.
• You'll implement helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base.
• Have direct influence over core business metrics with the goal of increasing retention, CSAT and DSAT scores as our product continues to scale.
• Build from scratch reliable core data flows ensuring world-class user experience across the entire product landscape.

Team members in this role are required to be within commuting distance of our San Francisco, Los Angeles, New York City or Seattle hub.

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next frontend engineer on the Customer Experience team, you should have 6 years of frontend software development experience in high-growth startups, plus :

Compensation

185,000 / year to $245,000 / year benefits equity

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

Home office setup allowance

Monthly allowance on both food and wellness

16 weeks of paid parental leave one month gradual return to work

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Salary : $245,000