What are the responsibilities and job description for the Strategy & Operations Manager, Policy position at Whatnot?
Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces-together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role
The Policy team at Whatnot develops guidelines to ensure a safe and trustworthy buying and selling experience. We're hiring a data-driven Policy Strategy and Operations Manager to support and develop rules that instill trust in our platform.
You will support the policy strategy for Whatnot, establishing comprehensive listening systems to identify emerging trends, prioritize areas of focus, and evaluate the efficacy of existing policies :
- Identify and collect relevant data to inform policy gaps and problem areas and decide when revisions and overhauls are needed.
- Implement accurate and effective policy together with the product and operations teams.
- Resolve complex policy escalations with a high degree of autonomy.
- Partner with cross-functional teams to develop new policies and enforcement criteria and bring them to market.
Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.
Curious about who thrives at Whatnot? We've found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.
As our Policy Strategy and Operations Manager, you should have 5 years of experience in a policy, strategy, or business operations role, plus :
Compensation
For Full-Time (Salary) US-based applicants : $160,000 / year to $190,000 / year benefits equity.
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
Benefits
Home office setup allowance
Monthly allowance for wellness
16 weeks of paid parental leave one month gradual return to work
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Salary : $160,000 - $190,000
