What are the responsibilities and job description for the Vendor Management Specialist position at Whatnot?
Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.
We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we're growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we're hiring forward-thinking problem solvers across all functional areas.
The Role
We are looking for a Vendor Management Specialist to manage the performance of our BPO partners and hold them accountable to a high standard of output for our users. Our Vendor Management Lead will :
- Manage the day to day performance of our BPO partners.
- Identify root cause and solutions for dips in performance.
- Maintain relationships with our BPO and internal stakeholders
- Hold partners to the metric goals outlined in their statement of work.
- Support and lead critical initiatives to scale existing / new support and trust & safety programs.
- Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption.
- Communicate clearly the progress of monthly / quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly.
- Effectively work cross-functionally with a broad range of stakeholders.
Team members in this role are required to be within commuting distance of our Phoenix, Arizona hub.
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
Compensation
For Full-Time (Salary) US-based applicants : $36.06hr - $40.87hr / year benefits stock options
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.
Benefits
Home office setup allowance
Monthly allowance on both food and wellness
16 weeks of paid parental leave one month gradual return to work
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Salary : $36 - $41
