What are the responsibilities and job description for the Receptionist position at Wheaton Village Nursing and Rehabilitation Center?
Wheaton Village Nursing and Rehabilitation Center -
Position Title : Receptionist
Occupational Exposure : Category III
Department : Administration
Reports To : Activity Director
Position Summary : The Receptionist is responsible for operation of the switchboard and paging system. He / She answers all incoming calls, redirecting them as needed. The Receptionist greets visitors and gives directions to customers, visitors, and guests, and supports clerical activities.
Responsibilities / Accountabilities :
Receives and directs incoming calls, in a professional and courteous manner.
Arranges conferences, appointments, and travel reservations;
Complies reports and types general or technical material;
Maintains current list of customers by name and room number, list of telephone numbers of personnel, list of department extensions, names of key personnel and their extensions numbers, physician kardex, and mail cards;
Coordinates outgoing and incoming mail to center;
Puts Customer Service First : Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights;
Performs other duties as requested.
Specific Educational / Vocational Requirements :
High school degree or equivalent with college / business school coursework preferred.
Experience with medical terminology is preferred.
Must be able to read, write and understand the English language.
