What are the responsibilities and job description for the Field Technician position at WHEEL?
Do you want to help the world become smarter? Join a fast-growing robotics company to further the reach of indoor mobility
At wheel.me we are aiming to help people improve the way they live and work by enabling "everything" indoors to move effortlessly on smart wheels. We have invented the first and only autonomous wheel in the world, and now we want you to join our team. We are expanding globally and are seeking a Field Tech to join us in our Newlab @ Michigan Central's Detroit office to collaborate with a talented team for on-site deployments of our Wheel.me robotics solutions at customer sites.
This job requires a unique combination of mechatronics skills, site mapping experience, end-user and site management training ability, customer relationship management, and effective internal and external communication. You will travel extensively (50-75%) to our customers with all expenses paid.
What you will be doing at wheel.me :
- Deployment of complex robotic solutions, including robotic hardware and software
- Prepare customer sites for deployments of the wheel.me solution, deploy and test the solution, train the user groups, and support production use of the system until customer acceptance is achieved
- Map customer sites to create a virtual world for the robots, validate that map, and edit as needed
- Assist with on-site infrastructure, robot and software set-up and support during initial system deployment
- Ensure customer satisfaction while onsite implementing the solution
- Work directly with engineering teams to implement the robots at customer sites
- Ensure the smooth operations of the robots on-site by working hand-in-hand with customers after deployment
- Perform repairs and complete refurbishments of wheels
What you need to bring to wheel.me :
In general, please see this list as a guiding list of what we are looking for. If you have a passion for the robotics industry we want to hear from you.
What we offer :
Well? What are you waiting for? Send in your application!
Apply here or reach out to our HR Manager, Veronica Roberts. Contact information : veronica@wheel.me
Department Deployment Locations Detroit