What are the responsibilities and job description for the Customer Service Representative/ Call-Taker position at Wheelchair Transport Service, Inc.?
*Not a Remote position* *Schedule Mon-Fri 12:00pm-5:00pm*
Wheelchair Transport Service is a local, family-owned non-emergency transportation service company who has been servicing the Tampa Bay community for more than 50 years.
The non-emergency transportation service industry is an ever-changing and ever expanding one. If you are looking for an opportunity to work for a company who values balance between personal and professional life and growing, this is your chance.
We are looking for professionals who:
-Can demonstrate empathy towards our clients,
-Is detailed oriented, motivated and can thrive in fast-paced environment,
-Can make quick decisions based on the parameters and guidelines established for the position,
-Can remain positive, even under pressure,
-Has strong work ethics
-and is a team player.
The Position
The customer service representative reports to the Call Center Manager, and is responsible for, but not limited too:
- Following schedule as assigned.
- Answer inbound calls, respond to emails and text messages.
- Using those channels of communication, fulfill client's needs which include booking an appointment, confirming a ride, checking payment information before billing, handling complaints with adequate attitude and professionalism, etc.
- Collect data, enter information into a computer system, and schedule transportation appointments in a productive manner. according to the standards defined for the department.
- Make outbound calls related to scheduled appointments.
- Ensure 100% accuracy when booking appointments by following operational procedures.
- Ensure high level customer services by following quality guidelines.
- Meet performance levels determined by the company.
- Work with the team, supervisor and other departments to ensure our clients have the best experience.
- Keeping yourself up to date on procedures and standards
- Other duties as assigned
- Follow company policies and procedures
The Position Requires:
- Candidates must be eligible to work in the United States
- High school education
- In office work setting
- Long periods of time sitting down or standing up at working desk
- Use of headsets for long periods of time
- Fast and accurate typing skills, minimum 40 wpm
- Level II background check clearance
Apply here to join our team!
Job Type: Part-time
Salary: $16.00 per hour
Expected hours: 25 with some opportunity for weekends
Salary : $16