What are the responsibilities and job description for the Account Resolutions Manager position at Wheeler Staffing Partners?
Account Resolutions Manager
Location : Fully remote
Hours : M-F from 10am-7pm CST
Pay range : $96K – $120K
Job Responsibilities
Department Policy and Planning :
Develops and implements policies, procedures, and strategic plans for the Account Resolution Department.
Assists in creating both short-term and long-term goals, including operational budgets, loan loss allowances, process improvements, and delinquency forecasts by product type.
Ensures alignment between departmental goals and overall organizational plans.
Regularly reviews existing policies and procedures to enhance efficiency and service delivery.
Collections Administration and Performance :
Oversees collections operations, ensuring compliance with organizational policies and applicable regulations.
Evaluates work quality, productivity, and efficiency, recommending and implementing process improvements as needed.
Monitors and manages charge-offs, repossessions, foreclosures, and court-related collection actions, making informed recommendations.
Ensures thorough documentation of all collection activities and accurate accounting for charged-off accounts.
Handles complex and sensitive collections cases while maintaining confidentiality and professionalism.
Regulatory Compliance and Asset Protection :
Maintains a working knowledge of regulatory requirements related to financial services.
Safeguards organizational assets by ensuring properties are properly maintained and collection procedures are documented.
Member Relations and Communication :
Establishes and maintains professional relationships with members, community representatives, and trade organizations.
Resolves member inquiries, problems, and disputes courteously and professionally, utilizing effective communication and conflict resolution skills.
Provides financial counseling and negotiates repayment arrangements with delinquent borrowers.
Upholds a positive organizational reputation and promotes available services to members.
Team Leadership and Development :
Leads and supervises department personnel, setting clear objectives and fostering effective communication.
Identifies and addresses training needs, implementing development programs and cross-training initiatives.
Conducts performance evaluations, provides feedback, and implements corrective actions as necessary.
Manages staffing needs, including interviewing, hiring, and onboarding.
Collaboration and Reporting :
Coordinates efforts with other departments to optimize collections processes.
Keeps management informed about department performance and any significant challenges, offering recommendations for improvement.
Prepares and submits required reports and documentation.
Participates in meetings and committees as needed.
Additional Responsibilities :
Stays updated on industry trends, legal requirements, and best practices in collections.
Ensures compliance with evolving regulations and integrates changes into department procedures.
Maintains a clean, secure, and organized work environment.
Completes special projects and other assigned tasks as required.
Qualifications
Bachelor’s degree in finance, accounting, or a related field, or equivalent education and experience.
Extensive knowledge of collections, servicing, foreclosure, and bankruptcy processes, along with related legal and regulatory requirements.
Familiarity with lending programs, policies, and default enforcement clauses.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Five to seven years of progressive experience in collections, with a preference for supervisory roles.
Experience in collecting on consumer loans and real estate is required.
Strong analytical, negotiation, leadership, and management skills.
Ability to work under high-pressure situations with attention to detail.
For remote-based employees, occasional travel (up to 10-20%) to the main office may be required.
Ability to perform primarily sedentary work with occasional lifting (up to 10 lbs) and navigating stairs in emergencies.
Consistent, reliable, and timely attendance is essential.
Salary : $96,000 - $150,000
