Human Resources Coordinator

HR Coordinator

Location: Dallas, TX 75390

Position Type: Contract (Hybrid - Must be in DFW, work onsite 1 day a week onsite)

Contract Length: Open

Pay Rate: $22-25/hour

About the Position:

The HR Services Team focuses on opportunities for improvement related to systems, processes, procedures, and data; taking a proactive approach versus reactive. The HR Coordinator is responsible for providing excellent service to colleagues and customers, and responsible for timely transactional processes which may include, but are not limited to data management updates, onboarding processes, initiating background checks, records and retention, and tuition reimbursement processing. This position will coordinate, maintain, and provide data entry of various Human Resources transactions. The HR Coordinator may provide back-up support to various positions/areas within HR Services, on an as needed basis.

Responsibilities:

• Provide responses to inquiries from new hires, employees, and external customers related to data entry, transactions, tuition reimbursement, employee onboarding, records management, and general customer service.
• Receive, triage, route, or answer customer HR inquiries promptly and provide information and resources as needed.
• Support monitoring and resolving pending HR requests, ensuring timely follow-up and resolution.
• Identify and recommend changes to existing methods and systems to improve accuracy, efficiency, and responsiveness.
• Process, review, and audit various human capital management (HCM) employee transactions.
• Deliver excellent customer service for all preboarding activities; provide status updates to Talent Acquisition Partners and hiring managers.
• Complete new hire transactions in the applicant tracking system accurately and timely; initiate pre-employment tasks, such as background check processes.
• Provide new employee orientation information, answer questions, and guide new hires in preparation for their first day.
• Confirm details in the applicant tracking system are accurate before new hire processing; complete HCM new hire transactions if needed.
• Process employee requests such as verifying prior state service, verification of employment, and public service loan forgiveness forms.
• Prepare departmental files for employee requests, performance appraisal requests, and legal requests (subpoenas or TPIA requests), adhering to institutional records and retention policies.
• Prepare employee files for regulatory review and audits, ensuring appropriate documentation is collected to create and maintain new employee files for staff employees.
• Review and process employee tuition applications for departmental approval; communicate with employees on tuition reimbursement inquiries.
• Complete and initiate all tuition reimbursements for processing; ensure all necessary documentation is obtained and adhere to tuition policy.
• Efficiently prioritize workload to ensure all tasks are accomplished in a timely manner.
• Adhere to all HR Services’ standard operating procedures.
• Provide back-up support for the HR Services Support team, as needed.
• Perform other duties as assigned.

Minimum Qualifications:

Education/Experience:

• Required: Bachelor’s Degree (no experience required) or relevant years of experience in lieu of education (minimum of four (4) years of related experience with no degree).
• Preferred: Experience in Human Resources, customer service, data entry, or related fields. Experience with ATS, CRM, and HRM systems – specifically Taleo and PeopleSoft.

Knowledge, Skills, & Abilities:

• Ability to interpret policy and apply procedures, techniques, or practices to work problems.
• Excellent telephone and personal customer service skills with all levels of internal and external personnel and organizations.
• Effective verbal and written communication skills.
• Proficient in reading, writing, simple to advanced mathematics, data analysis, and report writing.
• Good computer skills.
• Thorough knowledge of records management storage and retrieval systems.
• Ability to type 30 words per minute.
• Good judgment and decision-making skills.

Join Wheeler Staffing Partners to be part of a proactive HR Services Team focused on improving systems, processes, procedures, and data management. If you are detailed-oriented and have relevant experience, we encourage you to apply for this exciting opportunity!