What are the responsibilities and job description for the Customer Service Representative, Onsite position at Wheeler Staffing?
Customer Service Representative (Onsite)
Employment Type : Contract
Pay : $18 / hr
Location : Fully onsite - Addison, TX 75001
Schedule :
3 positions : Monday - Friday, 8 AM - 4 PM
1 position : Monday - Friday, 9 AM - 6 PM
2 positions : Wednesday - Sunday, 8 AM - 4 PM
Job Summary :
Seeking Customer Service Representatives to join our Operations department to provide a high level of support and expertise, ensuring client requests are handled properly from job creation to completion. The ideal candidate will have a great attitude, willingness to learn, and be eager to advance their career. This role requires flexibility to work various schedules, including evenings and weekends.
Responsibilities :
Manage and maintain job requests submitted by new and existing clients.
Be readily available to respond, address, and resolve any client issues or requests.
Ensure timely and effective communication with clients regarding job status.
Execute clear definition of customer order-based activities, deliverables, and outcomes.
Multi-task through email, phone, SMS, or other communication channels with clients.
Identify and resolve customer issues with discretion while handling sensitive information.
Work collaboratively in a team environment.
Meet daily service level objectives and goals.
Perform additional duties as assigned.
Client & Hauler Communications :
Communicate with clients and vendors via email, phone, and text.
Create new inbound job requests via email, phone, and text.
Update internal tracking systems with job photos, notes, hauler payments, and required documentation.
Inform clients of delays, completions, and cancellations regarding service requests.
Research, onboard, and assign new vendors as needed.
Job Requirements :
Intermediate knowledge of Microsoft Office applications (Outlook, Word, Excel) and the ability to navigate web-based and text programs.
Dispatching experience is a PLUS.
Must be willing to work onsite.
Minimum one year of clerical, customer service, or data entry experience.
Ability to start and stop tasks while keeping track of progress.
Strong prioritization and multitasking abilities.
Ability to work in a fast-paced environment with many intricate items to manage.
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