What are the responsibilities and job description for the IAM SailPoint Support Engineer position at Wheeler Staffing?
Job Title : IAM SailPoint Support Engineer
Location : Dallas, TX 75247
Position Type : Temporary (with potential to convert to Full-Time Employee)
Work Schedule : Hybrid - Onsite Monday, Tuesday, Wednesday
Overview :
Wheeler Staffing Partners is seeking an IAM Support Engineer to join our team. This temporary role offers full benefits and is intended to convert to a permanent full-time position once the fiscal year begins in September. Our client has recently implemented SailPoint and requires additional support during the post-production phase. The ideal candidate will have strong experience with SailPoint, excellent communication skills, and the ability to drive process improvements.
Key Responsibilities :
- SailPoint Support : Provide support for SailPoint IdentityNow by collaborating with key technical teams across the enterprise to understand and address technology requests and business complexities.
- Policy and Procedure Reviews : Participate in regular reviews of IAM policies, standards, and procedures to ensure compliance with governance controls and improve the IAM program's maturity.
- Break / Fix and Change Management : Respond to break / fix requests, monitor the environment, and support change management processes for development, QA, and production environments.
- Automation : Identify opportunities to develop scripts for automating engineering tasks, minimizing manual work, and ensuring high-quality, consistent output.
- Technical Expertise : Apply expertise in software development integration, particularly with Identity, Credential, and Access Management (ICAM) solutions, including SailPoint, Azure, and Duo products.
- Development Skills : Utilize development experience with PowerShell, Python, Java, REST, and JSON.
Skills and Knowledge :
Experience and Education :
