Veterinary Receptionist

Wheelersburg Animal Hospital is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position with a 4-10s schedule and availability needed Monday-Friday, with rotating Saturdays.

Full-time benefits and compensation:

• Compensation: $14-16/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• PTO
• Pet care discounts

Required qualifications and skillset:

• 1 years of client service experience
• Previous veterinary experience is preferred
• Proficiency in the following:
  • Multi-line phones and great phone service
  • Interpersonal skills
  • Spelling and grammar
  • Computer skills

Wheelersburg Animal Hospital is a multi-doctor, small animal practice located in southern Ohio, near the Kentucky border. We’ve proudly served Wheelersburg, OH, and the surrounding areas of Portsmouth, Ironton, and Greenup, KY, for years. Our DVM team has nearly 65 years of combined experience and we have a talented support team, including several RVTs. From wellness exams and vaccines to advanced diagnostics, internal medicine, and complex surgical procedures, dogs and cats receive high quality care at our hospital. We look forward to hearing from you!