What are the responsibilities and job description for the Member Service Representative position at Wheelhouse Credit Union?
The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.
Essential Duties and Responsibilities :
- Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products / services and loans.
- Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
- Disburse loans as authorized and approved by underwriting and / or Credit Committee.
- Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
- Maintain accurate dual control logs of applicable negotiable items sold to members.
- Accept deposits, withdrawals, transfers and loan payments.
- Handle requests to increase scheduled loan payments.
- Complete and maintain monthly sales logs and reports.
- Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
- Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
- Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
- Perform other duties assigned.
Position Requirements and Qualifications :
